Head Of Customer Service (Sales Ops)
Current【Operation supervision and support】Establish a standardized operation management system ensure the orderly development of business, According to the group's company, ISO and legal requirements, through data monitoring, internal review, external feedback to find the business problems then constantly optimize and improve.【Digital management】 Analyzed the digital demand, made digital planning, and push the project construction of digital platform; In charge of demand communication, technology research, supplier selection, interface communication, late operation and maintenance of digital construction; Successful project such as: Cloud-call-center;medical UDI, Customized order management;【Business Data management】Build the operation center data platform, collect, summarize, sort out and construct data models for further data mining and analysis. Provide customized and visual data reference for internal user, in order to improve enterprise competitiveness.【Supply chain management】Establish a sound supply chain management system and communication channels by optimizing supplier development, demand management, order access, forecast model establishment, return and swap services, etc., to ensure that order demand is met and order is well-organized; Improve accurate forecast, timely delivery rate, inventory turnover rate, reasonable control of enterprise costs.【Service management】Establish service strategy and department planning based on company strategy, such as: service strategy, service process, service mix and service pricing, promote the standardization, automation and digitization of service;Formulate the indicators of service team,supervise and guide each team to achieve the target.【Operation center construction】Focus on the construction of team, develop talent to ensure that the department has a reasonable talent-pool to support business development. Cooperate with HR department to open up career development channels for employees.
