Ryan Zajac Email & Phone Number

Denver, Colorado, United States

Role and Responsibilities:- Led a team of 10 software developers located across Europe and North America- Piloted DEIB initiatives to recruit, hire, and mentor AUTMhq apprentices and Code to College interns- Organized and ran an organization-wide software rebalance effecting roughly 500 developers worldwide,achieving a 95%+ first choice placement rate,- Led customer interviews to scope work for customer needs and create a better understanding of product usage- Partnered with account managers to ensure closure of multiple high profile opportunities- Created and foster a team culture focused on inclusivity, customer success, and continuous improvement

Role and Responsibilities:- Led teams of 14 and 10 software developers- Developed agile-based project roadmaps to ensure a 100% ship rate on committed features and a 90%+rate on expected features for quarterly product releases- Coordinated with multiple teams across Europe and Asia including Product Managers, Senior Directors, Documentation, Manufacturing, and Localization to ensure 100% on-time product releases- Coordinated and drove the planning for a cross-geographic team through a new hardware release for LabVIEW NXG- Organize and coordinate the team's transition to remote during Covid

Austin, Texas

Role and Responsibilities:- Direct manager for a team of 5 software developers- Created and executed on project plans to ensure on-time product delivery and releases- Developed automated testing infrastructure to allow for device driver testing on Real-Time operating systems- Owned and lead scrum of scrums between teams located in Austin and Bangalore to ensure coordinated project deliverables and timelines

Role and Responsibilities:- Direct supervisor for two other Product Support Engineers- Created supportibility plans for newly releasing products to ensure high qualitydocumentation upon release and appropriate training for support staff- Owned and drove the interdepartmental relationships between frontline customer support and product R&D teams- Responsible for being the voice of the customer for new development projects to ensure customer needs were met while balancing for product innovation

Austin, Texas

Role and Responsibilities:- Triaged and solved customer issues reported via phone and email to a 90%+ satisfaction rate- Served as a technical expert for multiple technologies within the department- Created trainings to help advance the skill sets of others in the department- Enabled sales opportunities through customer demonstrations and system building