-Created and re-vamped cocktail menu introducing 4 new drinks including one that got radiocoverage and notoriety-Handled all systems pertaining to the menu, updating menu buttons, pricing, inventory outages,and including re-organizing for ease of use for both servers and bartenders-Step up manager, which included closing/opening, handling all cash, cutting staff when needed,and overall being the go to manager on duty when the GM is not present-Helped maintain and plan liquor stock as well as introducing other needed liquors

-Assisted with a cocktail creation that finished 2nd in a regional competition-Learned a brand new custom drink menu including 15+ drinks specific to the restaurant-Maintained a high level of professionalism in a specialty high end restaurant and cocktail bar

-Assisted in the creation and designing of a brand new drink menu-Consistently delivered excellent customer service interacting with guests, remembering drinkorders, and maintaining a high level of professionalism-Actively the main closing bartender, ensuring all nightly duties are completed, and cash wasproperly handled

-Handle employee relations and potentially corrective action-Establish new client contracts while maintaining existing client relationships-Interview and screen new employees or contractors

-Built a brand new team which included the hiring of two new recruiters -Worked on employee complaints with addressing concerns and formal corrective action-Stabilized the business and increased acute care sales from 24% to 40% of the business model-Implemented changes that led to 95% caregiver retention (up from 40%)-Helped manage and maintain a 50+ employee resource base-Managed an average of 25 clients at one time-Added on average 2 new contracts per quarter-Helped maintain and grow $330,000 gross profit business line

-Recruited and maintained a pipeline of candidates-Managed a PRN pool of resources while filling clients shifts and openings-Addressed employee issues up to and including corrective action or firing process-Filling open job orders at minimum one per week-Scheduled and set up at least 5 interviews per week-Helped Candidates with and through the hiring process

-Oversaw training, open/close the store, handled all cash within the store, and employee scheduling-Re-merchandised entire accessory wall and saw improved accessory sales within the first 2 weeks-Sold merchandise including a variety of cell phone manufacturers including tablet sales-Reached highest net activation's in first month of sales quota's at a store level-Achieved 3rd highest in sales for the district in February 2015-Consistently achieved top 20 in sales on a district wide level individually

-Responsible for contacting, interviewing, applying, and assisting students with educational goals-Assisted with the student on-boarding process-Reached Tier 1 representative multiple times on a weekly report

-Consulted and helped diagnose computer issues with clients afterwords recommending repair solution and cost-Helped with actual computer repair up to and including virus removal, software install, hardware install, and any other general or specific computer problems-Assisted with employee scheduling and internal notes system-Highest individual sales in the department for 10 months of 2012, sales performance leader for 2013-Ongoing client experience leader with 7 awards in client compliments and outstanding service-November 2011 District Agent of the Month-Q2 2011 and Q4 2011 Store MVP for outstanding customer service and employee commitment