Ryan Rogers Email & Phone Number

Kirkland, WA, US

-Led 50+ TAMs, CSMs, and people leaders supporting 300+ enterprise accounts representing $300M+ program ARR-Reduced churn to < 3% annually by creating customer value and driving top-box CSAT and NPS -Increased global cloud business enablement by > 80 percentage points (15% to 95%+)-Aligned hiring, training, and performance evaluation through org-wide.

Kirkland

-Managed 10+ Technical Account Managers supporting $60M+ ARR across 60+ customer accounts-Grew renewal rate over 95% with top-box customer satisfaction ratings on quarterly relationship surveys-Revitalized lagging employee satisfaction by establishing outreach team and 6 annual team-building events-Eliminated 100s of hours of manager effort by streamlining.

Greater Seattle Area

-Managed 8-10 complex customer accounts, delivering Customer Success value and < 5% churn-Delivered oversight and guidance to team of 10 coworkers-Promoted to team leadership role after three months in Senior Technical Manager position

Greater Seattle Area

-Managed 10+ customer accounts, achieving top-box relationship survey scores with > 95% renewal-Built tool to automate generation of program deliverables, saving 1000s of hours of employee effort-Expanded skills of 100s of TAMs by creating technical guides to cryptographic protocols and cipher suites

Redmond, Washington

-Drove 100s of data-driven product changes via monthly supportability reviews with product leaders-Influenced dozens of direct product enhancements through planning with cross-function executive leaders-Prevented and deflected 1000s of customer issues by co-designing SharePoint Best Practices Analyzer-Exposed valuable customer data insights by managing 5+.

Redmond, Washington

-Coordinated the efforts of 10+ support engineers working with 100s of enterprise developer customers -Established, onboarded, and trained 10+ person team of remote engineers in Bangalore, India-Accelerated escalation efficiency by improving processes in tandem with partner teams-Published dozens of public MSDN posts, providing knowledge of APIs and coding.

Redmond, Washington

-Created solutions for 100s of developers implementing messaging and SharePoint APIs and technologies-Achieved >90% top-box customer satisfaction scores for every quarter surveyed-Wrote 50+ customer code samples to provide API guidance

Kirkland, Washington

While in this brief role between contractor gigs at Microsoft, I served as the sole technical resource for this small software reseller shop. This jack-of-all-trades role included everything from giving technical presentations to executives for sales prospects, to rebuilding the company website from the ground up, to maintaining and being admin for.

Seattle, Washington

While working for this online advertising-sales company, I debugged and wrote code for an ASP-based application, including refactoring 50+ middle-tier COM objects and back-end T-SQL procedures. I additionally volunteered to help with security initiatives and writing of documentation.

Woodinville, Washington

As the Web Administrator for this healthcare supply sales company, I entirely rebuilt their static web site into an ASP-based e-commerce sales site (increasing web-based sales 200%) before interviewing and then managing a team of 3 web developers to maintain and improve the site based on a coding and procedures manual I compiled and wrote prior to leaving.

Columbia, Missouri Area

We built ASP-based database-driven web sites for local customers, and hosted them in-house. I also designed animated UI in Macromedia Flash, in style at the time. Sadly, none of those old sites exist, even in the wayback machine.

Bachelor Of Arts, English Literature

Cum Laude

Graduate Study - No Degree Earned, English Literature