Ryan Aban Email & Phone Number

Santa Rosa, Laguna, Ph

Leading a magical team of storytellers to innovate and transform the business through technology

Santa Rosa, Laguna, Ph

-Onsite supervision of IT Team during transition period-Supervision and Monitoring of Software Development activities-Interface with Business Users on their requirements

Santa Rosa, Laguna, Ph

-Website Redesign-EK Online Store Design and Development-Chatbot during the pandemic to record entry and contact tracing

• Managing Director of a food retail franchise• Manage performance of the outlets and report to shareholders• Manage inventory by forecasting supplies to make sure the outlets always have inventory

San Jose, Ca, Us

San Jose, Ca, Us

Manage The 'Cypress Store', which provides customers best-in-class shopping experience for our Development and Evaluation Kits and Integrated Chips. Saved 40% in expenses per quarter in 2008 (with no drop-off in average gross revenue) while increasing unique visitors and leads by 10% by leading a migration to a new vendor, while cutting operating expenses.Managed cross-functional teams including Operations, Logistics and IT to plan and implement complex applications, such as integrating the web ordering process with the backend supply chain and integrating with other fulfillment centers for order shipments.Established and managed the Web Customer Care Program, which included management of 3 administrators in India who provide 24x7 front line customer support for Cypress.com.Decreased weekly number of customer cases by 70% year over year.Increased Customer Satisfaction rating by 60% year over year.

San Jose, Ca, Us

Project Manager•Led web projects of varying technical difficulties and scope to 100% completion with high-impact and low-cost to support company initiatives. •Grew unique visitors to top company product pages by 60% over two years by establishing and designing product sites which increased brand awareness, product knowledge and customer adoption.•Reduced monthly operating expenses by 10% through projects designed to automate processes, which consisted of creating and sending newsletters, building product campaign sites and metrics reporting.Customer Care Program•Established and managed the Web Customer Care Program, directly supervising 3 administrators in India that provide 24x7 front line customer support for Cypress.com.•Decreased weekly number of customer cases by 70% year over year.•Increased Customer Satisfaction rating by 60% in year over year.Online Store Program•Managed new Online Store, which was enhanced to provide customers a better online shopping experience and to cut company storage and shipping costs.•Saved 40% in expenses per quarter in 2008 with no drop-off in average gross revenue of $5k per month while increasing unique visitors and leads generated by 10%.

San Jose, Ca, Us

•Served as webmaster for Cypress.com, handling day-to-day customer issues including account issues, site navigation, link and error management.•Administered Cypress.com back-end systems•Designed and deployed new flash ad banners, still ad banners

San Jose, Ca, Us

•Quality checked Cypress specs and assisted Cypress employees in publishing their specs with minimal cycle time.•Implemented Record Retention policy to save on physical and electronic document storage expenses.

Network And System Administration/Administrator

Education record