Offering solutions by seamless integration into the value chain of our clients and by connecting it with other internal and external capabilitiesEnsuring seamless customer experience in the full customer journey from pre-sales to on boarding to in lifeContinuous innovations starting from client centricitySupporting development, implementation and communication of the roadmapWorking together on received RFP’s, joining Sales on client visits Managing and prioritization of the backlog at the level of user stories, derived from featuresSetting business requirements for the development of products and servicesEnd-to-end building and managing of products and servicesVoice of the customer concerning client needs, digitisation and API’s thereby bridging IT and business

Pre-sales technical consultancyProviding technical input in RFP/ tender processesSupport Projects and execute Quality Assurance testingIncident management. I.e handling all incidents affecting Merchants, Partners and EMSProviding 2nd and 3rd line support and resolving complex technical issues for our Merchants and PartnersIdentifying and providing root cause analysis for reported issues and liaise with IT vendors for resolutions Supporting Merchants in correctly integrating their website/ POS and/ or POS-ECR integrated solutions

As vice chair of the works council chaired periodic meetings held with the managing directors.Representing both the interests of the workforce and the company as a whole. Actively raising items and reactively assessing topics brought forward by the entrepreneur.

Supporting distributing and collecting PSPs in their proceedings.Technical support for merchants, specialising in POS terminal solutions.