Ryan Acord Email & Phone Number

Sandy Springs, GA

• Led cross-functional teams in the successful development of critical features for seven systems, including a Loan Management System, Lead Management System, Customer Portals, Injury Care Management System, and Small.
• Managed team of 50+ comprised of Project Managers, Developers, Quality Assurance Analysts, Business Analysts, Software Architects, and ETL Developers.
• Led and supervised the development of in-house systems, ensuring optimal performance and operational efficiency; implemented system enhancements that decreased response time by 45% and increased system reliability by.
• Executed the adoption of Agile principles, resulting in a 40% increase in team productivity and a 50% enhancement in overall project delivery quality.
• Worked with QA team to Improve Automation Testing coverage using Ruby and Cucumber
• Responsible for maintaining security standards for various applications, adhering to Payment Card Industry (PCI) compliance and HIPAA compliance.

• Initiated and established a new department within the company, assuming leadership of a pre-existing 2-person team engaged in order management troubleshooting. Founded a reporting and business intelligence unit.
• Managed a team of 12 professionals, comprised of both local and remote members based in India.
• Assumed Supplier Order Management encompassing 50 suppliers, managing orders across Travel, Merchandise, and Gift Card categories.
• Collaborated closely with development teams to enhance supplier integrations with a proprietary system, bolstering operational efficiency.
• Assumed accountability for end-to-end Reporting and Business Intelligence activities, streamlining data-driven decision-making processes.
• Guided the team in implementing a supplier invoice reconciliation system using ETL, SSAS, SSIS, and SSRS tools, facilitating seamless reconciliation reporting for the Finance department.

• Instrumental in shaping a pioneering role within the organization, initially encompassing a hybrid blend of Sales Engineering, Solution Architecture, and Product Strategy. This distinctive role ultimately catalyzed the.
• Guided clients in conceptualizing and developing tailored solutions.
• Assumed accountability for seamless integration of new suppliers and updates to existing suppliers, ensuring uninterrupted operational continuity.
• Undertook travel to engage potential clients in a Pre-Sales Engineering capacity, communicating the value proposition of products and solutions.
• Fostered strategic partnerships by collaborating with associates on the ideation and evaluation of new Product Offerings.
• Performed feasibility assessments and worked with developers to devise Proof of Concept for 10+ innovative offerings.

• Managed a team of 45 developers, organized into 7 teams. Directed the development of a SaaS reward program platform leveraging points as a currency, adopted by clientele spanning major banks, credit card companies.
• Managed the implementation of a new build system, seamlessly integrating Maven, Jenkins, and Artifactory, resulting in a 50% reduction in build errors and an 80% reduction in build time.
• Collaborated with the Project Management team to transition to the SCRUM methodology, enhancing software development efficiency.
• Led the integration of code reviews and static code analysis in collaboration with team leads, resulting in higher code quality and adherence to best practices.
• Championed the end-to-end development and certification process for Payment Card Industry (PCI) compliance, ensuring the platform's security.
• Developed integrations with 30 Multichannel Retailers, facilitating seamless interactions for Merchandise, Travel, Gift Cards, and Event Tickets.

• Team Lead for Cable Modem Provisioning and Diagnostics Software, overseeing a team of 2 developers. This software played an integral role for over 100 Cable Providers, empowering them to provision, manage, and monitor.
• Designed and implemented various interfaces (XML, HTTP Post, API, Socket) to enable provisioning of email, web space, cable modems, and MTAs across multiple systems.
• Developed adapters to interface with various vendors' CMTSs using SNMP (version 2 and 3), Telnet, and SSH protocols.
• Engineered multithreaded Java collection processes that systematically extracted cable modem statistics from over 700 CMTSs on an hourly basis.
• Orchestrated the deployment and configuration of MySQL servers, implementing replication strategies to ensure data redundancy across multiple systems.
• Led the migration of a Single Server ISP environment from Windows Servers to a Load Balanced Multi Server Linux environment.

• A proficient developer skilled in both Java and Lotus Notes projects. Successfully crafted a Sample Launch system utilizing a comprehensive technology stack that includes JSP, DHTML, JavaScript, VML, Jakarta Taglibs.
• Enhanced the functionality of a Notes-based Sales Force Automation (SFA) application by integrating ODBC agents (LotusScript) and LEI for seamless data exchange with AS400 DB2 databases.
• Assumed responsibility for Notes, LEI, and Sametime Administration on the AS/400 platform.
• Effectively managed a Linux-based Digital Asset Management system employing JSP, Java servlets, and MySQL.
• Led requirement gathering initiatives and project management for a team of 8 developers.
• Revitalized the Notes architecture, establishing dedicated development and testing environments.

• Drove the successful development of a corporate intranet portal in Lotus Notes R5, accessible via web browsers, leading a distributed team of three developers. Skillfully gathered requirements for diverse portal.
• Orchestrated the design, development, and release of a global intranet portal, facilitating streamlined communication and engagement.
• Executed a successful recertification initiative, standardizing the certification process across the region.
• Revamped mail routing and replication topology for the network, enhancing system reliability and performance.
• Spearheaded the upgrade and deployment of over 30 servers within the domain, ensuring optimal functionality and scalability.
• Engineered a user administration tool with company-wide applicability, promoting efficient user management.

• Started as an Associate AIX System Administrator, subsequently promoted to Senior System Administrator with sole responsibility for overseeing the Lotus Notes server infrastructure for the organization.
• Executed the installation, configuration, and administration of in-house AIX servers, including SP models.
• Managed a comprehensive suite of 7 Lotus Notes Servers, operating on both AIX and Windows NT platforms, ensuring their seamless functionality.
• Led the design and publication of Lotus Notes databases, empowering efficient information sharing across the organization.
• Successfully implemented, configured, and administered Web Servers, extending the company's online presence.
• Demonstrated proficiency in developing web pages, JavaScript, and CGI programs, contributing to the enhancement of the corporate website.