Ryan Acord Email & Phone Number

Sandy Springs, Ga

Led cross-functional teams in the successful development of critical features for seven systems, including a Loan Management System, Lead Management System, Customer Portals, Injury Care Management System, and Small Business Loan Management System.● Managed team of 50+ comprised of Project Managers, Developers, Quality Assurance Analysts, Business Analysts, Software Architects, and ETL Developers.● Led and supervised the development of in-house systems, ensuring optimal performance and operational efficiency; implemented system enhancements that decreased response time by 45% and increased system reliability by 50%.● Executed the adoption of Agile principles, resulting in a 40% increase in team productivity and a 50% enhancement in overall project delivery quality.● Worked with QA team to Improve Automation Testing coverage using Ruby and Cucumber● Responsible for maintaining security standards for various applications, adhering to Payment Card Industry (PCI) compliance and HIPAA compliance.● Pioneered the successful adoption of a new ticketing system (JIRA) and streamlined Continuous Integration/Continuous Deployment (CI/CD) processes, using Jenkins, Gitlab, and Ansible.● Led the implementation of periodically scheduled technology and security updates.● Implemented automated code quality scans using SonarSource, reducing critical bugs by 25% and enhancing overall code maintainability and stability.● Introduced an Application Performance Monitoring Tool (New Relic) to optimize system performance and reliability, improving performance by 75%.Technologies: Java, PHP, MySQL Server, DB2 Server, Microsoft SQL Server, ActiveMQ, Microservices, Spring, REST, SOAP, Laravel, JSON, Jenkins, Gitlab, New Relic, SonarSource, Python, Informatica, Ruby, Cucumber, JIRA, Elasticsearch, Junit, Docker, APIs

Initiated and established a new department within the company, assuming leadership of a pre-existing 2-person team engaged in order management troubleshooting. Founded a reporting and business intelligence unit.● Managed a team of 12 professionals, comprised of both local and remote members based in India.● Assumed Supplier Order Management encompassing 50 suppliers, managing orders across Travel, Merchandise, and Gift Card categories.● Collaborated closely with development teams to enhance supplier integrations with a proprietary system, bolstering operational efficiency.● Assumed accountability for end-to-end Reporting and Business Intelligence activities, streamlining data-driven decision-making processes.● Guided the team in implementing a supplier invoice reconciliation system using ETL, SSAS, SSIS, and SSRS tools, facilitating seamless reconciliation reporting for the Finance department.● Spearheaded the creation of a Supplier Order Status Reconciliation system employing Java, enabling real-time tracking and monitoring of supplier orders.● Engineered an offline reporting system that unified and consolidated data from 8 disparate systems into a singular, streamlined reporting framework.● Directed the complete Global Order System for a prominent supplier, adjusting to order specifications.Technologies: SQL Server, SSAS, SSIS, SSRS, Java, C#, VB, PowerBI.

Instrumental in shaping a pioneering role within the organization, initially encompassing a hybrid blend of Sales Engineering, Solution Architecture, and Product Strategy. This distinctive role ultimately catalyzed the formation of a new team.● Guided clients in conceptualizing and developing tailored solutions.● Assumed accountability for seamless integration of new suppliers and updates to existing suppliers, ensuring uninterrupted operational continuity.● Undertook travel to engage potential clients in a Pre-Sales Engineering capacity, communicating the value proposition of products and solutions.● Fostered strategic partnerships by collaborating with associates on the ideation and evaluation of new Product Offerings. ● Performed feasibility assessments and worked with developers to devise Proof of Concept for 10+ innovative offerings.

Managed a team of 45 developers, organized into 7 teams. Directed the development of a SaaS reward program platform leveraging points as a currency, adopted by clientele spanning major banks, credit card companies, financial institutions, and fintech enterprises.● Managed the implementation of a new build system, seamlessly integrating Maven, Jenkins, and Artifactory, resulting in a 50% reduction in build errors and an 80% reduction in build time.● Collaborated with the Project Management team to transition to the SCRUM methodology, enhancing software development efficiency.● Led the integration of code reviews and static code analysis in collaboration with team leads, resulting in higher code quality and adherence to best practices.● Championed the end-to-end development and certification process for Payment Card Industry (PCI) compliance, ensuring the platform's security.● Developed integrations with 30 Multichannel Retailers, facilitating seamless interactions for Merchandise, Travel, Gift Cards, and Event Tickets.● Maintained a hands-on managerial approach, staying deeply involved in technical aspects while overseeing the team's performance.Technologies: Struts 1.x, Spring MVC, Hibernate, Spring Security, ActiveMQ, JMS, MyBatis, CXF, JSF, RichFaces. Microsoft SQL Server, Mulesoft. JSP, Splunk, Junit, MongoDB

Team Lead for Cable Modem Provisioning and Diagnostics Software, overseeing a team of 2 developers. This software played an integral role for over 100 Cable Providers, empowering them to provision, manage, and monitor more than 750,000 cable modems, email accounts, web spaces, and VOIP services. The software also facilitated the comprehensive monitoring of over 1000 Cable Modem Termination Systems (CMTSs).● Designed and implemented various interfaces (XML, HTTP Post, API, Socket) to enable provisioning of email, web space, cable modems, and MTAs across multiple systems.● Developed adapters to interface with various vendors' CMTSs using SNMP (version 2 and 3), Telnet, and SSH protocols.● Engineered multithreaded Java collection processes that systematically extracted cable modem statistics from over 700 CMTSs on an hourly basis.● Orchestrated the deployment and configuration of MySQL servers, implementing replication strategies to ensure data redundancy across multiple systems.● Led the migration of a Single Server ISP environment from Windows Servers to a Load Balanced Multi Server Linux environment.● Architected a high-performing Spam/Virus Scanning MX Mail environment using MailScanner, ClamAV, SpamAssassin, and Postfix.● Established a load-balanced Email infrastructure using Courier, MySQL, and Exim, accompanied by shared NAS disk space. This environment effectively supports over 400,000 active users.● Enhanced C code for Courier to introduce support for Virtual Hosts.Technologies: Struts, Spring, AJAX, Velocity, Log4J, JDBC, Jakarta Commons, JSP, XML, JavaScript, FreeChart, ActiveMQ (JMS), Ant, JUnit, Custom Taglibs, Linux, SNMP

A proficient developer skilled in both Java and Lotus Notes projects. Successfully crafted a Sample Launch system utilizing a comprehensive technology stack that includes JSP, DHTML, JavaScript, VML, Jakarta Taglibs, JDBC (with connectivity to SQL, DB2, and MySQL), and Java Servlets. Delivered a Swing Java applet for template design. Innovatively developed a Carpet Label PDF generation tool integrating JSP, JDBC (connected to MySQL and DB2 on AS/400), and Java, utilizing Apache and Tomcat.• Enhanced the functionality of a Notes-based Sales Force Automation (SFA) application by integrating ODBC agents (LotusScript) and LEI for seamless data exchange with AS400 DB2 databases.• Assumed responsibility for Notes, LEI, and Sametime Administration on the AS/400 platform.• Effectively managed a Linux-based Digital Asset Management system employing JSP, Java servlets, and MySQL.• Led requirement gathering initiatives and project management for a team of 8 developers.• Revitalized the Notes architecture, establishing dedicated development and testing environments.• Designed and implemented a Contact Management web application capable of generating dynamic Excel spreadsheets for mass mailings and email campaigns.• Successfully configured CVS for integration with Websphere Studio, streamlining version control processes.

Drove the successful development of a corporate intranet portal in Lotus Notes R5, accessible via web browsers, leading a distributed team of three developers. Skillfully gathered requirements for diverse portal sections, including features such as online authoring, user customization, news feeds, holidays, currency converter, and email broadcast subscriptions. Expertly harnessed technologies like Java, JavaScript, HTML, and native Notes development to achieve project milestones. Concurrently, designed multiple applications in Notes, enhancing operational efficiency across global landscapes.• Orchestrated the design, development, and release of a global intranet portal, facilitating streamlined communication and engagement.• Executed a successful recertification initiative, standardizing the certification process across the region.• Revamped mail routing and replication topology for the network, enhancing system reliability and performance.• Spearheaded the upgrade and deployment of over 30 servers within the domain, ensuring optimal functionality and scalability.• Engineered a user administration tool with company-wide applicability, promoting efficient user management.• Proficiently administered 20 servers in the Americas region, with after-hours responsibility for over 80 servers across the globe.• Skillfully implemented and configured WebTrends, bolstering analytical insights into web-based activities.

Started as an Associate AIX System Administrator, subsequently promoted to Senior System Administrator with sole responsibility for overseeing the Lotus Notes server infrastructure for the organization.• Executed the installation, configuration, and administration of in-house AIX servers, including SP models.• Managed a comprehensive suite of 7 Lotus Notes Servers, operating on both AIX and Windows NT platforms, ensuring their seamless functionality.• Led the design and publication of Lotus Notes databases, empowering efficient information sharing across the organization.• Successfully implemented, configured, and administered Web Servers, extending the company's online presence.• Demonstrated proficiency in developing web pages, JavaScript, and CGI programs, contributing to the enhancement of the corporate website.• Played a pivotal role in building, installing, configuring, and administering Windows 95 and Windows NT Workstations and Servers.• Handled the installation, configuration, and administration of the SNA server.• Administered Definity and Audix Telephony systems, facilitating seamless communication operations.