Achievements• Saved 2,000+ hours/year through automated daily and monthly recurring reports with Tableau software which were previously manually ran by a team of analysts• Drove results in 2014 that pushed subscriber churn to a 12 year low• Moved forecasting from a monthly process to an accurate daily projection• Successful implementation of multiple dashboards to guide decisions in new key initiatives and multimillion dollar network negotiations• Elected inaugural president of Networking Committee and organized the highest attended event in University Relations historyResponsibilities• Lead the development, implementation, and direction of Tableau reporting and analysis for Customer Retention• Create budgets and forecasts for yearly, quarterly, monthly, and daily churn rates on a 14MM subscriber base• Identify emerging churn drivers, explain the story to C-level executives, and deliver long-term solutions• Work with multiple departments to ensure accurately reported spend of $10MM+ customer communications budget