Ryan Frew's Location
Greater Chicago Area, United States
Ryan Frew's Contact Details
Ryan Frew work email
- Valid
- Valid
Ryan Frew personal email
n/a
About Ryan Frew
Ryan Frew is a Driving Customer Success and Retention for eCommerce and Fintech Platforms.
Ryan Frew's Current Company Details
Driving Customer Success and Retention for eCommerce and Fintech Platforms
Ryan Frew Work Experience Details
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Customer Success ManagerTandym May 2022 - Jul 2024Chicago, Illinois, United StatesEstablished and defined the Customer Success organization at Tandym completely from scratch. Quickly iterated the process to expedite the path to an exceptional onboarding experience for all of Tandym's eCommerce merchant partners. Structured onboarding kickoff calls to foster open dialogue, and to diligently capture the customer's needs and goals. Utilized the power of Hubspot to it's full potential; automating the flow of data identified from sales conversations into onboarding plans, and creating dashboards to accurately monitor and adjust customer KPIs. -
Operations ManagerTandym Jan 2022 - Sep 2022Chicago, Illinois, United StatesTandym (bytandym.com) is a financial technology company transforming the private label credit card industry. As the first and only company to enable e-commerce businesses to quickly and easily offer their own, next-generation, private-label credit cards, Tandym provides a comprehensive solution that drives business outcomes for merchants and the consumers they serve. The platform's modern API allows seamless merchant integration while delivering an innovative, digital-first customer experience.Led Tandym through a rigorous due diligence process with its bank partner well below the estimated completion date utilizing strong project and stakeholder management. Leveraged extensive risk and compliance background to set up a lean, yet comprehensive compliance program to protect Tandym from regulatory action. Collaborated cross functionally, and drove thought leadership on creating an efficient and scalable customer servicing process.
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Lead Marketing Controls SpecialistDiscover Financial Services May 2021 - Dec 2021Chicago, Illinois, United StatesProject Manager of risk management for Discover Card and Marketing new initiatives. Assesses change in business processes to ensure risks associated with new initiatives are mitigated. Analyzes existing processes to support enterprise-wide goal of assessing all Business Unit processes and controls for efficacy. -
Senior AuditorDiscover Financial Services Jul 2019 - May 2021Chicago, Illinois, United StatesPromoted within first two years with Discover advancing from an Enterprise Risk Management Associate to Senior Auditor due to high performance in rotational program. Leads process analysis and evaluation during audits to mitigate risk while creating process efficiency solutions.
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Enterprise Risk Management AssociateDiscover Financial Services Jul 2017 - Jul 2019Chicago, IllinoisTwo year enterprise-wide Rotational Program encompassing three eight-month rotations throughout three risk management business units at Discover. Demonstrated strong adaptability by driving value quickly in Business Analyst, Due Diligence Coordinator, and Internal Staff Auditor positions.
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Peer ConsultantPurdue University Center For Career Opportunities Aug 2015 - Oct 2016West Lafayette, In• Delivered polished presentations on Resumes, Job Search, LinkedIn, and Purdue Career Portal usage in classes and student organizations across campus to promote CCO services.• Conducted Mock Interviews for Purdue students to provide education on effective interviewing skills.• Reviewed undergraduate professional documents using extensive training received by career services staff to provide advice and solutions for students. -
Risk Management InternDiscover Financial Services May 2016 - Aug 2016Riverwoods, Il• Mapped Discover's risk environment using Archer GRC Client to ensure active payments risks have appropriate controls in place• Implemented Quality Assurance procedure to standardize the documentation of fraud cases executed by Payment Services Transaction Monitoring team• Created a Microsoft Sharepoint Database to house updates and key documents for the Chief Risk Officer - Database also effectively streamlines the biweekly process of creating materials for financial regulators • Analyzed fraud trends on a global and national scale weekly to keep ahead of emerging risks in payment services• Managed and updated library of Operational Risk Events to monitor and help remediate Discover's high level risks
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Vice President Of ActivitiesThe Delta Chi Fraternity, Inc. Dec 2014 - Dec 2015Purdue UniversityManaged and appointed 5 committees to ensure optimal operations of the fraternity were achieved.Collected and accounted for $15,000 per semester using custom excel spreadsheet to budget committee spending and cash on hand.Oversaw semesterly philanthropy athletic event raising over $8000 for two charities.Organized the venue, entertainment, and transportation for a formal event with over 160 guests. -
Product Sales SpecialistHh Gregg May 2015 - Aug 2015Crystal Lake, IlCommissioned salesman of home theater electronics and home appliances. Learned product fleet quickly and utilized quick rapport-building to generate large sales and exceed goals.
Ryan Frew Skills
Sales
Teamwork
Microsoft Office
Innovation
Management
Leadership
Customer Engagement
Communication
Entrepreneurship
Public Speaking
Event Planning
Sales Operations
Social Media
Business Analysis
Ryan Frew Education Details
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Business Administration And Management, Analytical Consulting
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Lake Zurich High School
Frequently Asked Questions about Ryan Frew
What is Ryan Frew's role at the current company?
Ryan Frew's current role is Driving Customer Success and Retention for eCommerce and Fintech Platforms.
What is Ryan Frew's email address?
Ryan Frew's email address is ry****@****ver.com
What schools did Ryan Frew attend?
Ryan Frew attended Purdue University, Lake Zurich High School.
What are some of Ryan Frew's interests?
Ryan Frew has interest in Animal Welfare.
What skills is Ryan Frew known for?
Ryan Frew has skills like Sales, Teamwork, Microsoft Office, Innovation, Management, Leadership, Customer Engagement, Communication, Entrepreneurship, Public Speaking, Event Planning, Sales Operations.
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