As the Director of Innovation & Technology at HCI Energy, I lead the product development initiatives, overseeing software/controls engineering, IT, and R&D departments. My primary focus has been standardizing our product offerings to facilitate the transition from startup to enterprise, ensuring scalability and market readiness.I developed a comprehensive product family concept, focusing the company on four standard product families after 8 years of prototyping. I also created a detailed product roadmap, identifying critical future features and industry/customer needs. My role involves directing a skilled team of software engineers, electrical engineers, mechanical engineers, and IT professionals, fostering a collaborative environment, and bridging communication gaps to align diverse teams for effective problem-solving and project execution.One of my significant achievements includes spearheading a retrofit project for units to meet CSA compliance, managing the initiative from conceptualization to execution. I implemented AutoCAD Electrical, enhancing alignment with industry standards and leading the adoption of new project management processes. Additionally, I outsourced routine IT tasks to refocus the in-house team on production support and customer-centric activities, enhancing customer support processes, improving remote connection security, and customer onboarding. I also play a crucial role in troubleshooting and root cause analysis for field-deployed units, significantly improving customer satisfaction through timely and effective solutions.

- Produce high-quality content on smart home technology, with a focus on beginner-friendly tutorials and product reviews.- Grew the channel to 26,000 subscribers and over 3M views, collaborating with leading brands like Govee, Mammotion, Wyze, Eufy, Ecovacs, and more.- Combine technical expertise and storytelling to demystify IoT devices and home automation systems.Arcos Media

• Successfully led a multi-site IT infrastructure buildout, encompassing both on-premises and cloud-based solutions.• Developed and implemented efficient processes and systems for streamlined employee onboarding during a period of significant expansion, resulting from a 150% increase in staff within 6 months.• Conducted a thorough current state assessment and crafted a comprehensive IT strategy and project roadmap for the company.• Provided expert guidance to internal teams on engineering projects, quality systems, and manufacturing processes.

• Serves as the technical lead in managing a diverse organizational network, and infrastructure for a fast-growing electronics manufacturer.• Built a dedicated, action-oriented global team of IT and software development staff by instilling a culture of open dialogue and collaborative problem resolution.• Expertly lead the enterprise technology project from concept through implementation, with full accountability for timelines, milestones, risk assessment, budget and delivery.• Proactively engages and maintains strong working relationships with internal and external stakeholders across a complex global organization to identify, qualify, ensure buy-in, collaborations and outcomes.

• Achieved optimal operations and functioning by overseeing continuous improvement initiatives to existing infrastructure, applications, and systems.• Developed and implemented standard operating procedures. Established key processes that ensure reliable & efficient technical services organization-wide.• Established large, high-performance global service desk responsible for resolving all connectivity, server, and workstation issues.• Created a global monitoring and reporting network to monitor servers and systems at 12 different locations across six countries.• Brought Agile development cultures and concepts to the team which resulted in leading transparent deliverables timelines.

• Directed multiple teams and projects in the areas of infrastructure design and deployment, enterprise software development, and internal support.• Supervised an outside MSP for IT-related projects and tasks.• Established standardized IT models for program deliverables, increasing the accuracy of implementation costs and reducing cycle time for solution delivery.• Acted as a change agent by actively engaging with senior stakeholders, influencing others to implement appropriate methodologies, diagnose barriers to project success, and facilitate resolution.

New Business:Creates and maintains timelines to support customer / Torotel requirements Program management for new projects / customersIs the voice of the customer internally; holds Torotel accountable to the commitments that have been made. As well as the voice of Torotel externallyConducts visits at customer locations to support new business efforts.Ensures that new product deliverables are on time, within budget and at the required level of qualityEvaluates the outcomes of projects as established during the planning phase and adjust processes as necessary.Reports on program status to senior leadership team members.Technical Projects:Evaluates needs of the company and recommends new technologies to fill that need.Manages selected technical programs using Project Management methodologyMaintains and tracks budget and reports monthly to SLTCoordinates with production & engineering on implementation of new technology.Project Management Process Development:Develops and maintain the company’s project management processesTrains other team members on tools and processesAssists other departments with development of lean processesSupports continuous improvement activities

Coordinated, directed and managed manufacturing projects, including the research and development for the projects.Developed detailed plans to reach the company's technical goalsProvided engineering expertise in the area of tooling, process documentation, specifications, raw materials and production processes for all product lines including low voltage transformers, high voltage transformers, molded products, motors and electro-mechanical assemblies.Was responsible for the staffing and management of the manufacturing engineering team including work assignments, performance reviews/development, training, and coaching/mentoringApplied lean manufacturing techniques to the production environment including value steam mapping, kanbans, kaizen, poke-yoke, and 5S.

Assisted maintenance group with troubleshooting of complicated electrical control systems. Mentored maintenance and technicians on advanced troubleshooting techniques and standards. Designed control packages for manufacturing systems including electrical schematics and control logic.

Lead a project where an RFID based inventory was implemented at remote locations, where the inventory of the site is collected automatically and is transmitted to the home office via a secure tunnel over satellite. Also, the project involved a SQL and access based database system that tracked inventory, consumables and asset maintenance both at the home office and at remote locations. Directly supported overseas lab operations as the site engineer and reach back support from the home office as a site lead. Received training on and maintained a wide variety of systems (power, HVAC, communications) at remote locations. Worked on projects ranging from PLC based alarm systems to circuit board design.

Completed 3-year VoIP conversion project, currently the administrator of the VoIP and messaging systems. Managed IT Projects that dealt with Police, Fire, Parks and other City divisions.Converted E-mail system from Novell GroupWise to Microsoft Exchange 2003Installed new IP based communication system to allow Police officers greater access to information in Police vehicles.Managed a project to live broadcast and digitally rebroadcast Council and Committee meetings and other city content.Administered GroupWise E-mail System, Exchange E-mail System, Aventail Remote Access, Sophos Anti-virus, Cisco VoIP system.

Worked with projects relating to many different City departments. Worked with different IT staff members to accomplish given tasks. Assisted with critical City projects, for example: Paperless Packets, Remote Access, New City Hall, and City Council Multimedia.

Created and edited drawings for staff engineers.Conducted and analyzed traffic studies.Worked with Geographic Information Systems in conjunction with the IT department

Supported campus wide student labsSupported PC and Mac based systemsTook and resolved customer issues over the phoneDispatched for other support specialists