I am a leader with experience in overseeing technical project management and supporting hardware manufacturing refreshes. By fostering relationships and ensuring IT supports departments' priorities, I have managed four teams and 20 employees to succeed.My track record of achievements includes:Increased collaboration between Security, Web, IT Operations, and ERP teams has resulted in higher morale, dramatic issue diagnosis and resolution, and a weekly change control system.Implementing GDPR controls for compliance, as well as a Cybersecurity and Incident Response program, has earned the company recognition.Establishment of a Security team that implemented Rapid 7, Sentinel One, patching automation, monthly client reboot automation, Mimecast police review and hardening, and implementing a successful security awareness training program.Significant reduction of production outages within 30 days of tenure and decreased resolution time from approximately 90 minutes to 15 minutes or less.Contributed ample energy to continuous improvement in root cause analysis, communication improvements, and streamlining IT's fiscal practices with vendors.Conducted a review of Exchange server compromise, backup enhancement, O365 backups, and enhancements.Let's connect if you're looking for a results-driven leader with experience overseeing technical project management, supporting GDPR compliance, and hardware manufacturing refreshes.

As a seasoned IT professional with experience in budget administration, project management, and relationship-building, I have administered a $10M+ annual budget and served as the face of IT, delivering excellent customer service and driving relationship-building within the organization.I have led multiple concurrent projects, identifying key milestones, coordinating team members and vendors, and performing high-level project estimates. My ability to coach, mentor, and direct teams has helped to encourage and motivate team members' personal and professional growth, resulting in increased productivity and efficiency.My track record of achievements includes:Upgraded network links to approve levels and added client VPN licenses prior to the COVID-19 pandemic, achieving 0% productivity loss when employees began remote work.Coached, mentored, and directed two teams comprised of seven employees both domestically and internationally, focusing on infrastructure and client services.My expertise and leadership skills can help ensure your IT initiatives are successful and support the growth and success of your organization.

As a subject matter expert (SME) and liaison to senior management, development, and security groups, I have provided guidance on best practices, secure coding training, remediation consultation, and coding assistance. I have also provided strategic direction for projects and established technical direction at the division level regarding the use of application technologies, tools, processes, and procedures.My experience reviewing requirements and supplemental specifications for accuracy and completeness has ensured that customer business needs are met. My track record of achievements includes:Guiding senior management and relevant groups through the identification, documentation, and resolution of risks, defects, and issues throughout all project lifecycles.Ensuring security compliance and securing funding to protect 10M+ customers.Mentoring clients on application development within defined projects, as well as analyzing change requests and enhancements in existing applications.

As a seasoned project manager, I have defined, planned, and deployed programs that required cross-functional collaboration and management of interdependencies between a group of projects/related initiatives, focusing on the successful completion of multimillion-dollar projects. I have ensured that projects were completed within time, budget, quality, and scope constraints. I have demonstrated a sound understanding and application of organizational project management methods, project lifecycle methodologies, and audit requirements.I have also organized, planned, and maintained a program roadmap comprised of cross-functional activities and/or projects. My track record of achievements includes:Fostering and maintaining positive customer relationships by delivering professional presentations of project status to keep all parties abreast of updates throughout the project lifecycle.Managing FTEs and contractors assigned to programs to deliver strategic solutions for the organization.Teaming with the executive sponsor and business owner of a program as well as management to achieve project objectives and amassing an in-depth understanding of business objectives for assigned areas.Assembling project teams in collaboration with business and technical organizations and directing project managers and the program team through the development and maintenance of comprehensive plans for respective programs.

As a project management and technical leader, I took on a pivotal role in managing the firm's business applications and spearheading project management initiatives. I led a team of customer-facing personnel by coaching and mentoring them using the best customer service and technical leadership methodologies. My focus was on providing high-quality customer service, delivering projects within budget and time constraints while achieving a high degree of customer satisfaction.Selected Achievements:Consistently delivered excellent customer service, utilizing strong leadership acumen and an energetic, solutions-focused mindset.Utilized diverse formal project management strategies to manage multiple concurrent projects, ensuring they were completed within budget and time constraints while also achieving a high degree of customer satisfaction.

As a seasoned IT professional, I provided senior-level oversight of Global Citrix, desktop systems, print infrastructure, and operations. With a focus on developing and nurturing teams, I played an instrumental role in creating environments and solutions that enabled the company to expand and transform into one of the top twenty law firms globally.One of my key achievements was building, managing, and optimizing server and client infrastructures that supported 4,500 FTEs globally. I took charge of the building, management, and optimization of the firm's server, which played a pivotal role in the organization's growth.In addition, I directed and mentored a 5-member team as well as external vendors through the configuration, implementation, administration, tuning, and security for five print clusters, 200 Citrix servers across three farms globally, 200+ applications, and a desktop/mobile computing environment of 4,000+ employees. This helped the organization to streamline its operations and enhance productivity.Overall, my experience and expertise have enabled me to make significant contributions to the growth and success of the organizations I have worked with. I am passionate about leveraging technology to solve business challenges and drive growth.