Ryan Alam Email & Phone Number

San Jose, Ca, Us

Austin, Tx, Us

San Francisco, California, Us

• Participated in a 24/7 weekly on-call rotation to respond and resolve production incidents in a timely manner. • Used Route 53 to manage multiple DNS zones in conjunction with Cloudfront. Managed production/staging CDN and deployed multiple frontend Cloudfront distributions along with corresponding s3 buckets.• Built multiple CI/CD pipelines using Jebnkins for staging and production deployments.• Used the mesos platform and marathon framework to deploy staging and production backend services.• Built infrastructure for gencraft.com and automl.thehive.ai. This consisted of the endpoints, Postgres databases using Chef, Jenkin pipelines, Firewall rules, and the Docker images to deploy the code. • Managed over 200 servers - running ceph, mesosphere, openstack, postgres, scylla, redis and RabbitMQ across 4 data centers. Hardware maintenance as well as system trouble-shooting were performed on a regular basis. Traveled to data centers to rack, stack, and configure severs. Helped built sites from scratch. • Used Chef on physical and Openstack servers to configure environments for production. • Monitored environments using Grafana, ELK and Sensu. • Worked with engineering teams to debug and troubleshoot applications on code or system side issues.• Managed Postgres Databases from creation of users, and permissions for schemas and tables.• Managed Kubernetes pods and created Helm charts to configure dev environments.• Performed maintenance on multiple Ceph clusters. Utilized object storage as well as block storage to manage over 2 petabytes of data.

Boise, Idaho, Us

8/25/18-11/2/18 DevOps bootcamp. This is where as a new grad I was beginning to learn skills, such as Docker,Terraform, Linux. and Chef before being placed at my first client.11/5/18-3/19/21 2021 SRE at Target (ConnectedCommerce)3/22/21 - 6/21/21 PUT(Paid Unassigned Time. Training on Skills while waiting to be placed into a client. Currently working towards Terraform and RHCSA Certs)

Minneapolis, Mn, Us

• Migrated infrastructure from a large OpsWorks stack to microservices using Chef and Terraform• Refactored and modularized the codebase reducing code complexity, increasing reliability, and decreasing release time from 40 hours to 4 hours.• Facilitated with deployments of over 30 new and upcoming applications with Chef and Terraform• Implemented Redis cluster for applications that required it - Create and Maintain Terraform modules• Worked together with other teams and management to open up cross-team communication, help establish better practices across the company, and share architectural and design considerations earlier in the development process.• Referred as the “go-to expert” on ConnectedCommerce as it relates to their application and infrastructure.

Bengaluru, Karnataka, In

•Consolidated and migrated several web based applications (Joomla, Wordpress, Magento, OSCommerce) from bare metal to AWS EC2. •Configured AWS ELB for load balancing and redundancy for the web applications•Configured AWS RDS for MySql with auto replication, backup and encryption•Configured S3 for static web content delivery for several web applications•Setup daily, weekly, monthly incremental backups on AWS S3 and Glacier for data archival•Configured site-to-site VPN with AWS VPC and onsite network•Configured onsite Windows2012 server replication on AWS EC2 for Business continuity and DR •Containerized and Consolidated several Web applications on Docker for scalability and DevOps Deployments•Configured LAMP, WAMP and Java Based platforms for web application deployment using Apache, Nginx, IIS, JBoss, Tomcat, MySql, MariaDB and MSSql •Was part of CI/CD (Continuous Integration and Continuous Deployment) pipeline for multiple customer deployments using GitHub, Ansible, Docker and Jenkins•Provide L1/L2 technical support both remote and onsite to different customers based on ticketing system (Fogbugz) and SLA

San Francisco, California, Us

•Responsible for answering security questionnaires for current and prospective customers.•Collaborated with sales and account management as a subject matter expert by providing consultation on security risks, mitigations, controls, and compliance standards •Referred as the “go-to expert” on Zendesk security as it relates to their application, infrastructure, and personnel.•Gained exposure to confidential security certifications and documentation such as SOC 2, ISO 27001, ISO 27018, FedRAMP, PCI, HIPPA, network diagrams, and pen test results. •Managed internal content management systems by creating and maintaining policies, protocols, procedures and documents

Redwood City, California, Us

•Tested and reported back variable use cases to ensure functionality of primary VPN app to work efficiently for over 300 million users; established a CSAT score of 85%, 15% above company average. •Provide tier 1 technical support to thousands of customers •Consistently exceeded company metrics of 250 support tickets per week•Directed reporting metrics of weekly updates to all software oriented teams

Milpitas, California, Us

•Coordinated setup for server rack consisting of multiple switches with a backup UPS system•Configure EX3200 Juniper Switches•Assisted in Project Management strategies for potential clients•Drafted end of day reports for employee progress for direct supervisor

Horizon City, Texas, Us

Teach martial arts skills and foster leadership traits•Create and organize daily schedules and lesson plans•Assist customers with different requests and needs•Manage incoming instructors•Train incoming instructors how to organize and run personalized classes