Recruit, interview, place & retain top talent in the Midwest Region. Responsible for exceeding fill, sales and hourly goals for the company.Maintaining confidentiality of all documents and employee files.Offer Insurance and benefit packages for all employees.Maintain ability to work efficiently in a fast-paced environment.Remain compliant and knowledgeable on Federal, State, local laws and regulations with ACA, I-9, FMLA, workers compensation and other related laws.Maintain positive client relationships.Administer both saliva and urine drug screens for pre-employment as well as for random programs for clients.Administer alcohol breath tests as needed when reasonable suspicion was confirmed from a client.

Assisting customers on the sales floor, explaining how the features of a vehicle work after it is purchased, tracking & confirming appointments, general customer service. Keeping up with in-vehicle technology in order to inform and assist customers with their vehicles.

Responsible for performing residential expert (customized, non-standard, VIP) Voice, Video, and installations and maintenance. Maintained knowledge of policies, procedures and technical aspects of current and obsolete technology. Worked with PC hardware, perform software installations, command line navigation and configure computer and components such as a printers, modems, and monitors. Took personal ownership to solve problems and produce higher customer satisfaction. Educated the customer on the use of the equipment, products, and services, and company guidelines. Provided information on available services to new and existing customers in order to sell additional services and attempt to upgrade existing services, while keeping a high retention rate of current customers.• Received several Customer Satisfaction Awards for Professional Installation• Comcast 5 Year Recognition Award• Best 7 Day Combo Repeats of 2006 Award

Digitally converting files to PDF format and uploading them to the company server. Taking payments at the window. Answering the phone and answering customer’s questions or forwarding them to the appropriate insurance agent.

Filing incident reports, jail booking/release records, police cruiser video tapes, and incident photos. Inspecting pistols while performing safety inspections for pistol registrations. Answering the phone and assisting the public/media with their questions, as well as directing them to the proper department when necessary. Implemented a system for which to handle, file, and access both incident photographs and police cruiser tapes.• This job also served as my internship for my degree in Criminal Justice from Western Michigan University

Duties included enforcing marine safety laws on the bodies of water within Berrien County, Michigan. I was entrusted to carry a firearm and was authorized to make arrests and issue citations. Dealing with the public was a day-to-day operation and I could utilize my discretion and trouble-shooting to solve problems. I also assisted in search and rescue operations in relation to drowning incidents. Provided assistance to stranded boaters by either towing them in or calling a service to come and assist them.