The main purpose of this role is to support the delivery of the Health Innovation South East Scotland (HISES) innovation strategy by managing innovation testbed projects, through the development of staff innovation ideas and the co-development of innovation projects with industry. Key areas of work include;- Engaging with stakeholders to identify and define future innovation challenges and supporting theformation of innovation collaborations to address these challenges.- Building and managing innovation collaborations with industry, academic, and other stakeholderpartners to solve identified challenges.- Regularly monitoring the progress of active innovation collaborations and providing comprehensivereports.- Developing and maintaining detailed project plans, including risk assessments for each phase,specifying project goals, resource requirements, and costs, and ensuring delivery of projectedefficiencies by involving all key stakeholders.- Managing large scale portfolio budgets and ensuring projects meet budget requirements- Utilising my experience to recommend appropriate exit strategies for assigned projects, ensuringthe benefits of the projects are sustained and mainstreamed as appropriate, and working closely withfinance colleagues to build a strong business case for this.- Process mapping to build a historical view of departments and identify areas where innovativesolutions can bring about improvements.- Building value case models to support adoption into regional services- Fast pace learning of new emerging technology and integrating into new processes and opportunities- Knowledge of Information Governance with close relationship to department to help navigateimplementation from inception to delivery to meet requirements of NHS IG policies.

Developing and monitoring of project plans and ensuring the project delivery is on time, within budget and to specificationIdentifying the priorities for the project and communicate these effectively to the Project BoardEnsuring the project is in line with local and national strategies including the requirements to meet with national standards.Taken full responsibility for the management of issues and risks and ensuring remedial action are taken within the appropriate time scales. Producing documentation on the analysis and recommendations to the business areas. Weekly presentations to the project stakeholders and users.Developing and producing processes for the interfacing of IM&T systems where and when requiredNegotiating with stakeholders and 3rd party suppliers ensuring developments and deliverables are meet within the correct timeframes and delivered accordingly through effective leadership skills. Monitor, review and evaluate the project, to ensure outcomes are achieved on time and within budget, taking action as requiredManipulation of data from a number of systems and presenting this data in a user friendly format

Leading and resolving software queries via multiple inputs and outputs to maximize customer experience.Escalating complex issues to Implementation Analyst where appropriate, to ensure timely resolution of issues ensuring customer is updated in a timely and effective manner Identifying customer needs for seamless software implementation, setting customers up for success with an eye to achieve long term solution usage through effective customer relationship building Develop and maintain knowledge of internal systems and able to fully document progress, sharing knowledge where applicable, with a view to improve processes for the SSR team.Manage allocation of customers in order to ensure customer satisfaction with software and services.Identify potential customer references and success stories through relationship building, to help promote Craneware software.Develop and maintain a thorough knowledge of all Craneware products, with a view to sharing knowledge in the team.Complete remote installations on all software products for colleagues and customers, to end user satisfaction.Identify most appropriate implementation model for customer, through discovery with customer and partnership with Customer Success teams and based on customer needs.

Masters in Computing Course was taken to provide a career change path

Luxury student accommodation site offering student accommodation to the UK and International students, managing 254 studio apartments across two property sites. • Providing excellent communication to potential students building the ideal student journey from start to finish• Ensuring accommodation targets are achieved • Managing multi-site accommodation sites within Edinburgh • Ensuring Maintenance and reporting of maintenance is being completed and actioned • Sourcing relevant contractors for maintenance and ensuring completion of jobs • Ensuring all GDPR is correctly being adhered to and implemented across sites • Ensuring Health and Safety protocols are being adhered to that all staff members are fully up to date with certifications • Working and achieving targets set by the company • Lead sales calls and continual growth of the business through the use of effective communication streams • Managing all aspects of building including fire safety and COSHH• Regular meetings with contractors and area manager • Competitor analysis and network building with local competition • Identifying marketing opportunities and providing presentations on areas of which the business could benefit from

Safestay Hostel Edinburgh is a 274-bedded hostel which during term time hosts 81 students just off the Royal Mile in the city of Edinburgh. Over the summer the bed occupancy increases to 645 when student rooms are turned over to shared dormitories. • Day to day managerial operations of the Hostel, through effective management of; front desk, food and beverage, reservations, housekeeping, with very close relations with key stakeholders and department heads. • Financial management and overall responsibility for budgets, ensuring all revenue targets are met or exceeded• Responsible for working with and developing the team to provide an exceptional guest service, achieving hostel objectives at all times by maximising occupancy, revenue and maintaining/improving the reputation of the Hostel• Managing client and contractual relationships in a commercial manner, showcasing the Hostel to its best potential• Coaching, developing and leading a team, including staff development and HR responsibilities • Marketing and demonstrating an in-depth knowledge of Food & beverage, operating with a focus on innovation, standards and market awareness to ensure the best outcome for the Hostel

Sky UK is a telecommunications company which serves the United Kingdom. Sky provides television and broadband internet services, fixed line and mobile telephone services to consumers and businesses in the United Kingdom • Delivering exceptional customer service whilst upholding company’s policy and regulations• Helping with ongoing training on new and improved systems and products• Dealing with customer complaints in a timely and accurate manner. • Change Management and control, ensuring up to date information on latest technology products• Ensuing Sky’s values are being worked towards at all time • Helping with the opening of a new Call Centre and providing training and support