Ryan Linden Email & Phone Number

New York, Ny, Us

San Francisco, California, Us

I started out as a Senior Product Manager leading our Growth team focused on activation and retention of our customers. This opportunity transitioned into a larger scope role within the R&D/Product organization to lead strategic initiatives at Mural that improve our Enterprise customer experience.

San Francisco, California, Us

Joined Mural to build several customer success teams including Solutions Delivery and Growth Analytics. In addition, lead global customer support. Eventually, transitioned to a role to lead one of Mural's Product Teams focused on Growth and GTM strategy.Mural is the leading digital workspace for visual collaboration in the enterprise. Teams depend on Mural to understand and solve problems and build consensus using visual methods. More than an online whiteboard, Mural enables innovation at scale by providing a platform for everything from product strategy and planning to leading immersive workshops using agile and design thinking methodologies. Industry-leading teams at companies including IBM, IDEO, Autodesk, Intuit, GitHub, and Atlassian use Mural to work together — at any time and from anywhere. Mural is a fully distributed company with over 500+ employees working remotely across 17 countries around the world. The company has raised $143 million in funding from leading investors including Insight Partners, Slack Fund, Tiger Global, World Innovation Lab, Radian Capital, Gradient Ventures, Endeavor Catalyst and others.

Running the operations behind my life partner's clinical therapy practice at wavypaththerapy.com.

Brooklyn, New York, Us

Lorimer is a Brooklyn-based investment syndicate that backs bold entrepreneurs who build exceptional B2B startups within industries ripe for disruption. https://www.crunchbase.com/organization/lorimer-ventures

New York, Ny, Us

As Head of Professional Services, was responsible for driving bookings/revenue growth of professional services by driving overall go-to-market strategy, pricing, offerings and building the team and customer engagement strategy.Key Achievements include:-Grew average bookings per engagement by 3x-Expanded services offerings to include strategic consulting and implementation of identity and access management platforms including Okta and Jumpcloud which drove significant margin improvements-Improved project CSAT by 10%-Brought the Implementation Business Unit to break-even by rolling out fixed fee value-add engagements

New York, Ny, Us

As Senior Director, was responsible for leading Yext's Implementation Services business, with a focus in driving bookings/revenue growth, improving time to value and creating an incredible customer experience. Key Achievements include:-Drove 35% improvement in average time to value across implementation projects-Built an integrated project management methodology, and series of engagement playbooks that was rolled out across all of Yext Global Services-Consistently exceeded every quarterly revenue target for one-time services revenue, even through the challenging COVID19 environment of Q1 & Q2 2020-Maintained an average CSAT across projects greater than 4.5 out of 5

New York, Ny, Us

Director, Client Operations (May 2017-April 2018)Senior Manager, Client Operations (April 2016 - May 2017)Manager, Enterprise Operations (February 2015 - March 2016)Enterprise Operations Analyst (May 2013 - January 2015)Managed multiple teams of operations analysts responsible for customer implementation, support and product operations with a focus on delivering value to Yext’s Enterprise clients and Strategic Partners. Built the team over multiple years from 6 analysts to over 25 in order to support the rapidly growing global business while providing best in class customer experience and time to value.Defined KPIs and utilization framework for the department and built reporting and SOPs

Toronto, On, Ca

Provided Assurance Services for several clients in the Media and Technologies sectors including multiple Fortune 500 Companies as well as Pre-IPO Technology companies.

B.S. In Accounting

Education record