Ryan Sutton Email & Phone Number

Manhattan Beach, California, Us

New York, New York, Us

As a District Manager, I implement behavioral best practices, train firms that highlight instances of customer conversations, and act as an initial person to conceptualize action plans for goal attainment. Serve as an influential instructor and mentor for store managers and leaders, providing training regarding ways to assess sales data and maintain a record of all items. Spearhead team members and build sustainable strategic sales strategies by prioritizing and managing project management, driving operational excellence to achieve continued business growth. Perform HR functions, such as selecting, recruiting, onboarding, and training top-notch talent and leadership for key district positions. Enhance income, reduce expenditures, and improve customer satisfaction by assuring employees adhere to set rules and processes at each location.

Kansas City, Mo, Us

I administered all pre-season and tax season operations aspects, including personnel, revenue, profitability, and all other KPIs, while training new District Managers. Promoted to an upgraded District Manager Mentor position after success in a previous district. Managed final execution of processes within all 47 locations to maintain high-quality standards. Determined, developed and promoted two new Multi-Unit Managers within the first few months. Trained, taught, and mentored ten new District Managers for the first five months. Created and distributed client/staff recruiting tools and training materials throughout the core market. Established effective, accessible, understandable training products, currently used business-wide and entire central US region. Strategized a training plan for team members and developed buy-in, delivering over 40% in one of the highest leading districts in the US (top 10 out of 300).Highlights of accomplishments in this role include:• Raised virtual tool utilization in the market to 44% with a target of 30% by designating virtual tool support captains.• Selected a top-volume district and transformed from underperforming to #1 in the market in volume-per-branch.• Supervised a team of 450 members, including 20 branch/Multi-Unit Leaders.• Optimized sales performance and moved the district from 13th to 3rd in the region (13 districts) in the first five months.• Raised revenues from -12.2% to +0.8% by February 2022, improving all aspects of the firm. • Increased customer satisfaction numbers from 87% to 92%, placing in the top two in the region (goal: 90%).• Boosted the customer conversion rate to a near-perfect 97% by maximizing 17% vs. LY net average charge.

Manchester, Ct, Us

With Bob’s Discount Furniture, I worked closely with General Manager, Senior Field Executives, and corporate partners on every domain of the setup and grand opening, including hiring and onboarding a team of 32 associates. Trained and promoted one new outlet manager and one office manager to spearhead general store operations. Analyzed four direct reports out of 32 individuals while managing a multi-million-dollar location budget. Highlights of accomplishments in this role include:• Accomplished 112% of the sales objective by leading the shop to first place in sales performance among 12 newly launched stores.• Delivered outstanding customer experience, ranking in the top 10% within the company, comprising 120+ stores. • Reached and sustained an 87% average customer satisfaction score and a 91% "intent to return" score.• Amplified almost $2K by gathering a team of associates representing the firm at a Chicago "Autism Speaks" event.

Grapevine, Texas, Us

I Outperformed and received a promotion as the youngest DM in the company after only 16 months of working as an Area Manager. Carried out external recruitment to hire and onboard three new Area Managers and thirteen Store Managers. Established and promoted two new Area Managers and twelve Retail Managers through internal recruitment. Performed within a challenging environment and raised company sales year after year while most other districts faced YoY reductions.Highlights of accomplishments in this role include:• Led a 200-person dedicated and customer-focused team in the most geographically challenged region of the central market.• Developed Discs that featured all previews of upcoming games, before tablets, and live displays to "present" pictures influencing annual sales.• Performed exceptionally in the assigned district from 2014 to 2015 and acquired recognition in the company's top 10 districts out of 310. • Completed sales targets yearly since 2012 and obtained placement in the top 50 company-wide individuals.• Ranked in the top 25% of the company based on highest customer satisfaction delivery.• Maintained inventory level to less than 0.1% of sales, significantly below the budgeted limit (0.18%).

Grapevine, Texas, Us

I was able to steer five stores in a high-risk, high-crime region to reduce inventory shrinkage. Instructed a team of 30 members, consisting of five Store Managers, to achieve desired outcomes. Introduced new loss prevention standards and operational procedures to combat external and internal theft.Highlights of accomplishments in this role include:• Minimized shrink from 0.32% to 0.22%, earning a promotion to district manager.• Headed operations of the south side of Chicago and lowered shrinkage by training talent on SOPs and improving product placement.

Grapevine, Texas, Us

I was recruited through Manager in Training (MIT) to turn around a struggling store that rated in the lowest 25% of the business in practically every KPI. Accomplished significant progress, culminating in a promotion to the training store manager for the region in 2007. Retained top position by directing the store to first place in the district (21 stores) for total sales performance by 2007. Prevented and lessened inventory loss from 0.23% to 0.08%, the lowest in the district and the greatest improvement in the entire area.Highlights of accomplishments in this role include:• Accelerated sales year after year of an underperforming store producing -7.2% revenue.• Elevated total customer satisfaction by 500 points to 85% NPS, the highest in the district.• Attained the highest district's consumer loyalty program signup rate, doubling from 4.3% to 9%.• Maximized the average number of units of each transaction from 1.4 to 2.3.• Received 88% or higher on trainee surveys with a sound effect ratio.• Increased warranty attachment rate by 14 percentage points to 57% of all new hardware purchases - a significant earnings driver.• Contributed to retaining 87% of company staff by fostering employee satisfaction to 92%.

Glenview, Il, Us

Criminal Justice

Education record