Ryan Mitchell Email & Phone Number

Chandler, AZ, US

Chandler, Arizona, United States

Developed and automated STIG compliance scanning and remediation processes for Red Hat systems and Cisco devices using Ansible, enhancing system security and compliance efficiencyPerformed installation, configuration, maintenance, and troubleshooting of networking and security hardware, ensuring robust and secure network infrastructureMaintained data.

Larkspur, California, United States

Resolved support escalations related to networks, internal systems, and security products, as well as service projects, achieving customer satisfaction through effective problem-solving and communication.Participated in the support and implementation of client solutions, advising clients on technical challenges facing their business, enhancing client.

Scottsdale, Arizona, United States

Led network design, implementation, and support for HomeLight offices, installing, configuring, and maintaining network equipment, which ensured optimal network functionality and securityPrepared and maintained documentation of network configurations and cabling layouts, and set up VPN solutions for offshore employee remote access, enhancing operational.

Mesa, Arizona, United States

Supported the maintenance of servers and network infrastructure across the organization, ensuring robust performance and reliability.Maintained passwords, data integrity, and file system security in alignment with company policy, safeguarding sensitive information and systems.Set up and deployed workstations, servers, networks, and printers, while managing.

Mesa, Arizona, United States

Monitored client backup solutions and resolved issues with client hardware or vendor software, ensuring data protection and system reliability.Managed the company's Microsoft partner account and tenants, including Office 365 and Azure administration, enhancing cloud services and infrastructure management.Provided remote and on-site support to troubleshoot.

Scottsdale, Arizona, United States

Provided technical support to resolve computer incidents, ensuring timely and effective solutions for both internal and external customers, enhancing user satisfaction and system reliability.Resolved and documented problems with information systems products and services, implementing incident and change management processes for PC or server applications.

Gilbert, Arizona, United States

Maintained, created, and analyzed daily reports on issues, department statistics, and escalations, facilitating improved decision-making and operational transparency.Supported customers with server issues, internal transfers, and network violations, ensuring high levels of customer satisfaction and system reliability.Troubleshot the basics of the Email.

Phoenix, Arizona Area

Monitored and controlled daily service ticket activity, customer calls, and service levels, ensuring responsive customer support and adherence to service standards.Resolved technical problems with hardware, software, and connectivity, improving system functionality and user satisfaction.Installed, upgraded, and replaced server, device, or network.