Ryan Mitchell Email & Phone Number

Chandler, Az, Us

Chandler, Arizona, United States

Developed and automated STIG compliance scanning and remediation processes for Red Hat systems and Cisco devices using Ansible, enhancing system security and compliance efficiencyPerformed installation, configuration, maintenance, and troubleshooting of networking and security hardware, ensuring robust and secure network infrastructureMaintained data center infrastructure equipment, including IP switching, routers, and firewalls, particularly Cisco hardware and firewalls, ensuring operational efficiency and security complianceWorked independently to maintain proper Change Control and Configuration Management processes, and analyzed and automated procedures where possible, promoting rapid response to known issuesMonitored networks and equipment daily, responded to alerts with on-call support, and analyzed site events to proactively optimize system and application performance, ensuring high availability and optimal performance

Larkspur, California, United States

Resolved support escalations related to networks, internal systems, and security products, as well as service projects, achieving customer satisfaction through effective problem-solving and communication.Participated in the support and implementation of client solutions, advising clients on technical challenges facing their business, enhancing client relations and technical outcomes.Provided Tier II customer support for network and security related technologies and assisted clients in identifying opportunities to better utilize current business technology, improving client operations and technology utilization.Continually updated expertise on business technology concepts and platforms deployed and supported, documented all work in accordance with company procedures, and served as a focal point for communication and escalation amongst various operational teams, ensuring streamlined operations and effective issue resolution.

Scottsdale, Arizona, United States

Led network design, implementation, and support for HomeLight offices, installing, configuring, and maintaining network equipment, which ensured optimal network functionality and securityPrepared and maintained documentation of network configurations and cabling layouts, and set up VPN solutions for offshore employee remote access, enhancing operational efficiency and remote work capabilitiesManaged and monitored a nationwide network of 18 circuits and designed processes for securing, managing, and monitoring devices, which improved device security and managementEvaluated security posture, recommended system upgrades, ensured network connectivity across HomeLight's LAN/WAN infrastructure and maintained high standards of network performance and security

Mesa, Arizona, United States

Supported the maintenance of servers and network infrastructure across the organization, ensuring robust performance and reliability.Maintained passwords, data integrity, and file system security in alignment with company policy, safeguarding sensitive information and systems.Set up and deployed workstations, servers, networks, and printers, while managing inventory for IT assets in the company tracking system, optimizing resource utilization and operational efficiency.Supported the company's data replication system and archives, enhancing data availability and disaster recovery capabilities.

Mesa, Arizona, United States

Monitored client backup solutions and resolved issues with client hardware or vendor software, ensuring data protection and system reliability.Managed the company's Microsoft partner account and tenants, including Office 365 and Azure administration, enhancing cloud services and infrastructure management.Provided remote and on-site support to troubleshoot and resolve issues with systems, servers, and network equipment, maintaining optimal operational efficiency and client satisfaction.Responded to alerts from monitoring software on managed client devices and resolved problems within client SLAs while maintaining business relationships and identifying opportunities to improve client technology, fostering growth and enhancing service quality.

Scottsdale, Arizona, United States

Provided technical support to resolve computer incidents, ensuring timely and effective solutions for both internal and external customers, enhancing user satisfaction and system reliability.Resolved and documented problems with information systems products and services, implementing incident and change management processes for PC or server applications and hardware, which improved operational efficiency and system stability.Conducted preventative maintenance, troubleshooting, root cause analysis, and resolution for technical incidents, minimizing downtime and preventing future occurrences.Offered ad hoc technical training to customer groups on company technologies, infrastructure, hardware, and software applications, increasing user competency and maximizing technology utilization.

Gilbert, Arizona, United States

Maintained, created, and analyzed daily reports on issues, department statistics, and escalations, facilitating improved decision-making and operational transparency.Supported customers with server issues, internal transfers, and network violations, ensuring high levels of customer satisfaction and system reliability.Troubleshot the basics of the Email environment and managed issues related to FTP, cPanel, Plesk, and MySQL, enhancing service quality and technical efficiency.Demonstrated excellent computer skills in using a CRM database system, optimizing data management and customer relationship processes.

Phoenix, Arizona Area

Monitored and controlled daily service ticket activity, customer calls, and service levels, ensuring responsive customer support and adherence to service standards.Resolved technical problems with hardware, software, and connectivity, improving system functionality and user satisfaction.Installed, upgraded, and replaced server, device, or network components as needed, maintaining optimal performance and up-to-date technology.Provided support for Windows Server and networking (protocols, troubleshooting connectivity), enhancing system reliability and network efficiency.