Ryan Anderson Email & Phone Number

Bellingham, Washington, United States

Bellingham, Washington, United States

+Provide level I/II technical support across West Coast and manage constant inflow of tickets+Troubleshoot hardware and software issues for end users in a timely manner+Purchase and deploy end user equipment, oversee IT department billing+Conduct live user training and create SOP documentation for consumption by end users+Gather technical and practical requirements from end users to support key decision makers+Generate reports from Active Directory using PowerShell

Bellingham, Washington

+Front line of operations to the surrounding residential community+Provide information, resources, support, and solutions to first year students+Document detailed information of days’ happenings to communicate with a large team

Seattle

+ Provide level III technical support to over 18,000 employees globally--> Closed 461 tickets in 90 days+ Perform admin functions of multiple Microsoft products including: --> Outlook, Exchange, Skype, and Exchange Online Protection+ Manage and update enterprise-level email security gateways+ Monitor & manage mobile management platform

United States

+ Assess and resolve hundreds of different technical issues with customer electronics--> Hardware & software, evaluation of computers, tablets, phones, and networking solutions+ Establish lasting relationships with a focus on customer satisfaction and retention+ Perform managerial tasks--> Opening/closing of the store, money drawer counting, price adjusting, new inventory selection and purchasing, and training of new employees.+ Notable achievements:--> Repair of 500+ mobile devices including iPhones, iPads, Androids, and Tablets--> A customer service rating of 4.7/5 with return customers seeking repeated assistance.--> Development of effective organizational systems that increased efficiency by using labels and Excel spreadsheets, which reduced inventory purchasing and sorting time by 40%.--> Initiated new product line selection and selling of phone and networking accessories to co-sell alongside goods sold in-store, enabling higher sales and accommodating customer demand.

Highlands Ranch, Colorado

+ Service customer computers in a variety of ways including removal of viruses, reformatting of disks, upgrading hardware and software, as well as recommending alternative solutions like devices for purchase.+ Work in print and design department, creatively solving customer problems using Photoshop and mechanical hardware to produce copies, business cards, and custom paper cuts for unique crafting projects.+ Sold over 35,000 types of product to customers, memorizing large amounts of locational as well as functional knowledge to provide comprehensive service in a timely manner to each potential purchaser.

Bachelor Of Business Administration - Ba, Management Information Systems, Magna Cum Laude

+President of Management Information Systems Association (MISA) +Member of IT Leadership Council (ITL) +Host/Organizer of WISC - Largest.

Spanish Language And Culture

+100-hour intensive immersion course on campus in Salamanca, Spain + Completed with highest honors