Ryan Angus Email & Phone Number

Utah, United States

South Jordan, Utah, United States

• Serve as the main point of contact and subject matter expert on the product functionality during the configuration and testing phases of the implementation process
• Assist in configuration of company applications based on business requirements
• Plan and execute assigned configuration tasks within deadlines
• Provide system configuration support based on changing business needs
• Assist in system analysis, design, development, and testing activities
• Provide support in developing, implementing, and testing

Cottonwood Heights, Utah, United States

• Created reference materials, such as quick reference guides and job aids, related to operational processes.
• Reviewed training materials based on productivity standards and company’s established review schedule.
• Maintained high writing standards in organization, style, accuracy, and adherence to branding guidelines.
• Updated and maintained course materials, internal documents, and other digital eLearning offerings.
• Worked with Subject Matter Experts to ensure training material contained up-to-date information.

Greater Salt Lake City Area

• Captured and posted appropriate charges for facility service lines by accurately assigning levels, procedures and modifiers from the medical record utilizing definitions from the changing guidelines.
• Ensured the medical record documentation charges were assigned.
• Contacted insurance companies to process or appeal claims.
• Completed daily reports and duties as assigned.

Greater Salt Lake City Area

• Responded to service calls regarding enrollment applications, credentialing, and validations from providers.
• Entered, retrieved, and/or corrected applications in the Prism system.
• Received, researched and responded to incoming questions or concerns via email.
• Provided information, explained policy and procedures and facilitated resolutions for customers.
• Provided supporting documentation justifying policy/procedure changes during policy reviews.
• Initiated correspondence with Medicaid providers to update reports, and documents.

• Credentialed in: Release of Information, Chart Abstraction, Deficiency Tracking, Clinical Documentation Improvement, HIM Coding.
• Conducted instructor-led training, educated 2000+ users in a five-month time frame for go-live in 10/2016.
• Provided on-site support to operational team members.
• Liaison between end-users and myStLuke's EPIC software build team.

Boise, Idaho

• Subject matter expert on managing patient information and clinical documentation, specifically on the legal health record and record storage and retrieval in a hybrid environment of paper and multiple electronic health.
• Maintain current knowledge of regulatory guidelines of HIPAA, Joint Commission, and State and Federal agencies related to a health record (both paper and electronic).
• Work in conjunction with other departments for planning and troubleshooting by communicating policies, procedures and regulatory changes.
• Diffuse difficult situations and engage in positive conflict resolution.
• Resolve escalations sent to the EMPI team. Investigate and merge duplicate medical records while continuously instigating data integrity.

Nampa, ID

o Gather and verify all necessary account/insurance information from patients.o Verify insurance and obtain authorization.o Obtain all necessary consents for treatments. o Properly handle and register lab specimens. o Communicate with clinics if orders are needed for scheduled treatment.o Transcribe orders delivered via fax or in-person.

Caldwell, ID

• Handled patient inquiries and patient intake.
• Maintained updated bed availability and facility services information.
• Entered and verified all patient demographic and billing information.
• Ensure all documents are properly filled out and input into the system.

 Responsible for providing software instruction and technical support via telephone and email. Implement effective listening skills to understand the details of a customer’s issue. Systematically and effectively troubleshoot issues as cited by client while training on the use of AdvancedMD software to create a user friendly experience.  Accurately.

• Responsible for providing technical support via telephone, email and chat.
• Implement effective listening skills to understand the details of a customer’s issue.
• Systematically and effectively troubleshoot issues as cited by customer, while training on the use of Xactware products in order to create a user friendly experience..
• Accurately document and maintain incidents in accordance with department quality standards.
• Take initiative by implementing additional contact via email or phone to offer any further assistance relating to incidents.
• Ensure overall customer satisfaction within stated service level goals

• Point of contact after initial software and service sales for end-users and non-profit organizations.
• Responsible for client satisfaction.
• Implemented and processed license transfers, scheduled conversion timeline.
• Coordinated training.

• Test and implement applications and tools for proprietary software.
• Report any bugs from tools in a timely manner to development team.
• Train department employees and supervisors on software, tools, and systems.
• Responsible for monitoring the processing of department projects and ensuring deadlines are met.
• Assist team members with backups, queuing, image requests; and other tasks as needed.
• Recognized with the “Above and Beyond Award” at quarterly company meeting.

• Document and organize patient records as well as responses and behaviors to daily activities and lessons.
• Input patient information into various computer applications focusing on specific details related to each patient.
• Work closely with patients on individual basis to improve both social skills and work ethics.
• Customize daily patient activities for maximum impact, allowing for faster progress through established program while fulfilling individual goals.
• Organize and facilitate group activities throughout the community with groups ranging from five to twenty teenagers.

Associate Of Applied Science, Health Information Technology

Certifications, Information Technology

• A+ Certified. • Network + Certified. • MCP Certified

Associate Of Arts And Sciences - Aas, Behavioral Sciences