Ryan R. Email & Phone Number

Cleveland, Oh, Us

Greater Cleveland

Bendix CVS - Level 1+2 Help Desk - Proficiently administered security groups, WLAN access, and user accounts, including new user creation and asset logging, through Azure AD to ensure seamless user access and data security.-Conducted thorough software troubleshooting across various platforms, including Microsoft OS, Microsoft Office suite, VPN (Cisco AnyConnect), and corporate software applications, ensuring continuous workflow via requests made through ServiceNow.-Orchestrated device imaging and configuration processes using Deployment Solution Manager, ensuring standardized and optimal performance across the organization's devices.-Part of a team of 5 technicians in providing efficient and responsive support to address a high volume of approximately 80 calls per day, alongside walk-ins, hardware inquiries, and general deskside assistance.Jones Day- NOC Analyst-Provided comprehensive support to the North American data center located in Cleveland, OH, collaborating closely with both network and Servers/Storage teams to swiftly troubleshoot and resolve outages and connectivity challenges.-Successfully managed the racking and meticulous hardwiring of data center and network hardware, ensuring optimal performance and reliability in the infrastructure.-Took charge of environment monitoring and logging using SolarWinds Orion software, meticulously tracking crucial performance metrics and promptly addressing any anomalies or deviations.Miceli Dairy- System Administrator-Assumed the critical position of System Administrator, playing a pivotal role in maintaining operational continuity within a multifaceted production environment.-Demonstrated adeptness in administering the VMWare VSphere environment, including the creation, deployment, monitoring, and troubleshooting of Virtual Machines (VMs) to ensure an efficient and resilient virtualized infrastructure.-Served as the primary and frequently sole point of contact for troubleshooting Microsoft-related issues

Greater Cleveland

- Played integral role in Lake Health/University Hospitals Migration project, overseeing the deployment and migration process of over 2,200 devices and end users.- Responsible for interviewing, training, and leading a team of 6-10 Technicians with the aim of boosting deployment efficiency to 50 machines per day in a multi-faceted healthcare environment- Responsible for the timely resolution ad troubleshooting of escalated tickets submitted by both users and field technicians via both remote, and desk-side support- Placed in the onsite lab to work with Senior Engineers to aid in PC builds, escalated tickets, exposure to scripting in the forms of file management and automation- Accessed, modified, and manipulated data within multiple databases in order to meet project operational and reporting needs (i.e. Inventory, Asset Naming, LanSweeper, etc.)- Performed a small amount network port flips when necessary during deployments via Putty Console- Developed technical documentation for deployment technicians; outlining most common processes and support issues, resulting in increased independence of technicians and deployment rate.- Documentation published in final project Run Book

Greater Cleveland

-Provided technical assistance to clients via install, upgrade and troubleshooting of hardware and software systems. - Provided high-quality project and IT support to the customers and end user’s by assisting them with incidents and resolving IT related support needs to minimize delays related to technical issues across the organization.-Maintained a high level of customer service tied to every interaction with the customer and an end-user-Configured devices to client specifications