Director - Global Learning Operations And Excellence
Led within a global L&D startup environment. Managed an organization of 18 FTEs, two line managers, multiple contractors and MSP/MLS. Stood-up Center of Excellence for L&D. Implemented global learning best practices, strategies and operational excellence standards for L&D excellence and operations(see below). LxP strategy and partnered with Degreed on implementation. Consulted and drove change, strategies, systematic approaches to build better performance outcomes for executives, managers, frontline employees. Improved learning experience via modern learning strategies (blended, TWI, 3-1, J3: Just-in Time, Just Enough, Just-for-Me, performance support, modern media). Fixed underperforming team culture and execution to one of high performing. Supported learning strategy for Leadership Development. Secured MSP/outsourcing agreement with a new vendor partnership. Functional Areas Led: Learning Technology & Systems - Workflow mgt, LMS, LxP, Ai, Dev tools.Learning Experience/Instructional Design - Outcome based learning programs & learning deliverables.Learning Content Management - Manage and curate high-quality learning content.Learning Data & Analytics - Craft KPI, OKRs, measurement strategies.Learning Administration & Logistics - Execute delivery, demand, marketing and communication.Managed Learning Services - outsourced professional learning services.Key Accomplishments: Led organization to define CoE, document processes, Playbook, etc. Improved team’s production rate by over 20% and executed 200 + requests/projects. Met or beat KPIs for 4 straight quarters.Developed L&D organization through coaching/training peers, cross-functional teams and partners.Crafted learning strategies workshop; integrated MLS, tech stack and LMS improvement roadmaps.Led LDLT peers to define 2024 priorities, alignment to HR goals and capacity decisions based on standard. Coached inexperienced L&D peers on vision, best practices, start-up environment to improve organization.
