Validating, researching, and sometimes generating viable new product and service concepts which support the business strategy and market position goals of the assigned CT product areas.Providing facilitative leadership within a matrixed organization with cross-functional teams to achieve product and organizational goals.Support Product Management in the development of business cases for new product concepts, helping to articulate the concept, use, value, and ROI.Facilitate approved… Show more Validating, researching, and sometimes generating viable new product and service concepts which support the business strategy and market position goals of the assigned CT product areas.Providing facilitative leadership within a matrixed organization with cross-functional teams to achieve product and organizational goals.Support Product Management in the development of business cases for new product concepts, helping to articulate the concept, use, value, and ROI.Facilitate approved product development efforts through the definition, development, testing and pre-launch phases to create protypes, define requirements, develop successful marketing promotions. Conduct ongoing research and analysis on each assigned product to gain an understanding of the strengths, weaknesses, and competitive advantages of each product.Perform in-depth customer and market research to deeply understand customer needs related to their specific workflows.Contribute to the overall product strategy for business unit by staying informed of market trends, customer needs and competitor actions.Participate in cross functional initiatives and proactively pursue professional development activities Show less

Leveraged subject matter expertise to meet company objectives by participating in client calls to identify the best solutions to meet their business license needs.Coached and mentored team members to complete large/complex projects; oversee large/complex projects to fill knowledge gaps; served as a general resource to answer questions and continually grow the knowledge and expertise of internal staff.Coordinated vendors and various internal departments to identify trends, opportunities,… Show more Leveraged subject matter expertise to meet company objectives by participating in client calls to identify the best solutions to meet their business license needs.Coached and mentored team members to complete large/complex projects; oversee large/complex projects to fill knowledge gaps; served as a general resource to answer questions and continually grow the knowledge and expertise of internal staff.Coordinated vendors and various internal departments to identify trends, opportunities, specific industry needs, product/service enhancements and training needs. Tracked and analyzed revenue/costs by utilizing internal reports and information available from vendors; worked with vendors to improve processes, monitor quality, identify macro issues and resolved conflicts in a professional manner.Utilized a consultative approach to understand and resolve customer issues by working with sales, service, senior leadership and CT vendors to identify customer issues, determine root causes, act as a point of contact for clients when issues arise, find solutions and set/manage expectations for clients and internal teams.Served as subject matter expert for all business license products & services; partnered with sales on selling strategies for specific opportunities; reviewed proposals before client presentations and responded to requests for proposals; and partnered with Account Executives and Business Consultants in the development of client accounts.Participated in organizational activities to meet or exceed company objectives by identifying and reporting opportunities to increase individual and/or team efficiency; developed/maintained relationship with vendor(s) to resolve issues, improve processes, monitor quality and collaborate on new ideas; applied subject matter expertise to special projects that will help achieve company objectives; and collaborated with peers to develop and advance company-wide initiatives and strategies. Show less

Provided consultative service as the initial point of contact for client inquiries.Proactively managed document filings and document orders with various county, state, and federal governments.Researched and filed various business licenses to maintain corporate compliance for clients.Promoted additional CT Corp. product and service offerings to meet client needs and drive revenue goals.Met and exceeded individual sales goals to drive company revenue.Managed execution of… Show more Provided consultative service as the initial point of contact for client inquiries.Proactively managed document filings and document orders with various county, state, and federal governments.Researched and filed various business licenses to maintain corporate compliance for clients.Promoted additional CT Corp. product and service offerings to meet client needs and drive revenue goals.Met and exceeded individual sales goals to drive company revenue.Managed execution of account maintenance and entry of delivery instructions for our client representation.Represented Wolters Kluwer within the industry.Developed and presented training material through classes that are promoted throughout the organization. Volunteered for company wide system development and testing projects.Assisted with interviewing candidates for new hire positions. Assisted with training and development of new hires.Acted as a mentor to new hires through 1:1 training and meetings. Show less

Provided consultative service as the initial point of contact for client inquiries.Proactively managed document filings and document orders with various county, state, and federal governments. Researched and filed various business licenses to maintain corporate compliance for clients. Promoted additional CT Corp. offerings to meet client needs.Met and exceeded individual sales goals for 2019 by 132%Managed client billing and payment inquiries as well as executed general… Show more Provided consultative service as the initial point of contact for client inquiries.Proactively managed document filings and document orders with various county, state, and federal governments. Researched and filed various business licenses to maintain corporate compliance for clients. Promoted additional CT Corp. offerings to meet client needs.Met and exceeded individual sales goals for 2019 by 132%Managed client billing and payment inquiries as well as executed general financial transactions.Oversaw general Service of Process inquiries and issue resolution.Managed execution of account maintenance and entry of delivery instructions for our client representation.Represented Wolters Kluwer within the industry.Volunteered for company wide system development and testing projects. Liaised between the business license team and the corporate team to enhance knowledge of the licensing process. Assisted with training and development of new hires. Show less

Provided consultative service as the initial point of contact for client inquiries.Proactively managed document filings and document orders with various county, state, and federal governments. Reasearched and filed various business licenses to maintain corporate compliance for clients. Promoted additional CT Corp. offerings to meet client needs.Managed client billing and payment inquiries as well as execute general financial transactions.Oversaw general Service of Process… Show more Provided consultative service as the initial point of contact for client inquiries.Proactively managed document filings and document orders with various county, state, and federal governments. Reasearched and filed various business licenses to maintain corporate compliance for clients. Promoted additional CT Corp. offerings to meet client needs.Managed client billing and payment inquiries as well as execute general financial transactions.Oversaw general Service of Process inquiries and issue resolution.Managed execution of account maintenance and entry of delivery instructions for our client representation.Represented Wolters Kluwer within the industry. Show less

Managed the cafe during designated shift. Demonstrated and maintain cash policies.Ordered appropriate inventory to guarantee store sales.Trained and oversaw development of all new hires.Ensured new hires adhere and maintain Starbucks' quality in drink preparation, food handling, and cafe cleanliness.Prepared and maintained quality for hand crafted hot and cold beverages.Managed personal register transactions.Helped maintain store cleanliness and product… Show more Managed the cafe during designated shift. Demonstrated and maintain cash policies.Ordered appropriate inventory to guarantee store sales.Trained and oversaw development of all new hires.Ensured new hires adhere and maintain Starbucks' quality in drink preparation, food handling, and cafe cleanliness.Prepared and maintained quality for hand crafted hot and cold beverages.Managed personal register transactions.Helped maintain store cleanliness and product merchandising.Aided the team in providing a quality customer service experience. Show less

Demonstrated and maintain cash policies.Ordered appropriate inventory to guarantee store sales.Trained and oversee all new hires.Ensured new hires adhere and maintain Starbucks' quality in drink preparation, food handling, and cafe cleanliness.Prepared and maintain quality for hand crafted hot and cold beverages.Managed personal register transactions.Helped maintain store cleanliness and product merchandising.Aided the team in providing a quality customer service… Show more Demonstrated and maintain cash policies.Ordered appropriate inventory to guarantee store sales.Trained and oversee all new hires.Ensured new hires adhere and maintain Starbucks' quality in drink preparation, food handling, and cafe cleanliness.Prepared and maintain quality for hand crafted hot and cold beverages.Managed personal register transactions.Helped maintain store cleanliness and product merchandising.Aided the team in providing a quality customer service experience. Show less

Managed the cafe during designated shift. Demonstrated and maintain cash policies.Ordered appropriate inventory to guarantee store sales.Trained and oversee all new hires.Ensured new hires adhere and maintain Starbucks' quality in drink preparation, food handling, and cafe cleanliness.Prepared and maintain quality for hand crafted hot and cold beverages.Managed personal register transactions.Helped maintain store cleanliness and product merchandising.Aided the… Show more Managed the cafe during designated shift. Demonstrated and maintain cash policies.Ordered appropriate inventory to guarantee store sales.Trained and oversee all new hires.Ensured new hires adhere and maintain Starbucks' quality in drink preparation, food handling, and cafe cleanliness.Prepared and maintain quality for hand crafted hot and cold beverages.Managed personal register transactions.Helped maintain store cleanliness and product merchandising.Aided the team in providing a quality customer service experience. Show less

Achieved and maintained personal goals and sales revenue, monthly and quarterly.Assisted the Account Management team in hitting goals and sales revenue, monthly and quarterly.Consistently demonstrated company core values; take accountability for client service requirements.Set realistic expectations for clients and promptly follow up with clients through clear communication.Provided opportunity for client feedback, and take this into account for critical and noncritical… Show more Achieved and maintained personal goals and sales revenue, monthly and quarterly.Assisted the Account Management team in hitting goals and sales revenue, monthly and quarterly.Consistently demonstrated company core values; take accountability for client service requirements.Set realistic expectations for clients and promptly follow up with clients through clear communication.Provided opportunity for client feedback, and take this into account for critical and noncritical decisionsProvided client-editorial that meets the editorial mission statement, that provides client satisfaction. Show less

Managed staff talent during the overall operations of the cafes.Guaranteed all quality and quantity standards are met in adherence to food and safety policies.Ensured the prompt, effective and courteous service standards for guests at all times.Supervised staff during shift to and make sure that all procedures and policies are consistently followed.Engaged and inspired staff to open and close the café in an effective and timely manner.Demonstrated proper cash handling… Show more Managed staff talent during the overall operations of the cafes.Guaranteed all quality and quantity standards are met in adherence to food and safety policies.Ensured the prompt, effective and courteous service standards for guests at all times.Supervised staff during shift to and make sure that all procedures and policies are consistently followed.Engaged and inspired staff to open and close the café in an effective and timely manner.Demonstrated proper cash handling policies to ensure minimal economic loss.Previous Roles: Student Associate, Student Supervisor Show less

Managed total business operations, generating roughly $7 million annually. Managed and trained associates, up to 65 employees.Engaged all employees in order to boost morale and maintain customer satisfaction.Managed the hours of associates to ensure Labor Law compliance.Ensured Health and Safety Law compliance.Instructed associates to achieve tasks using most efficient work practices.Created statements for inventory control, per cap sales, shrink, and daily financial… Show more Managed total business operations, generating roughly $7 million annually. Managed and trained associates, up to 65 employees.Engaged all employees in order to boost morale and maintain customer satisfaction.Managed the hours of associates to ensure Labor Law compliance.Ensured Health and Safety Law compliance.Instructed associates to achieve tasks using most efficient work practices.Created statements for inventory control, per cap sales, shrink, and daily financial statements.Previous Roles: Associate, Assistant Team Lead, Team Lead, Assistant Supervisor Show less