Ryan Bach Email & Phone Number

Dublin 2, IE

Supporting internal Information Security efforts for Accenture LLC. Specializing in Microsoft Azure Endpoint Security and Intune, with additional experience in Microsoft Defender Anti-Virus, Azure Active Directory, Windows 11, Windows Autopilot, Windows Updates, MDM and Group Policy, and VPN deployments.

Dublin 2, IE

• Supported internal pilot project to leverage Microsoft's Modern Device Managementmodel, for Windows 10 workstations joined to Azure Active Directory. Devices were comanagedwith Intune and System Center Configuration.
• Workstations were leveraging certificate based authentication for Always-On VPN andWi-Fi connectivity in corporate offices
• Led initial effort to convert group policy into Microsoft Configuration ServiceProviders (CSPs). Previous security controls were enforced by domain controllers in atraditional domain-join environment
• Defined Configuration Service Providers (CSPs) and Intune profiles to be applied tothe pilot workstations. Policies also included Windows Defender Advanced ThreatProtection (ATP) settings and device compliance
• Provided feedback to Microsoft through premiere tickets on Intune functionality withrecent Windows 10 Operating System releases

Dublin 2, IE

• Project Goal: Deploy secure workstations to IT Administrators that manage criticalinternal infrastructure using a new Microsoft security service; workstation was Hyper-Venabled to segregate productivity and admin tasks.
• Defined functional and technical requirements for the project based ondocumentation and knowledge transfer from a Proof of Concept effort
• Created materials for workshops with cross-functional teams to assess designconsiderations and operational impacts for the overall solution; assisted in workshopfacilitation with impacting teams to ensure the solution.
• Documented Functional and Technical Designs for the isolated cloud infrastructureenvironment
• Lead the build effort for two Microsoft products being introduced to the clientenvironment; managed premiere tickets with vendor for support on productfunctionality and scope
• Documented build and operations processes to be handed off to the teams supporting the newsecurity processes and supporting infrastructure

Dublin 2, IE

• Supported a 5000+ job Batch Operations flow for a post go-live Customer Information System consolidation of 6 utilities into a single information system
• Worked with Business Process Owners and IT Operations Teams to implement changes in the batch flow that promote performance improvements and new functionality to the application
• Managed all onshore batch related tasks and operations for releases, outages, migrations, and system enhancements across all utility work streams; coordinated UAT batch test runs in parallel with production support

Dublin 2, IE

• Created test cases from Functional Designs handed off by Business Analysts; executed test scripts as the code deployed into the testing environments; managed defect reporting processes
• Led test planning and test execution strategy two key modules of the project; managed a team of offshore testers to identify defects in the initial build to ensure the functionality matched the requirements defined by.
• Exposure to hybrid agile-waterfall implementation methodology- iterative code deployment over 3 cycles of design, build, test, deploy across multiple environments

Boston, Massachusetts, US

• Promoted Zipcar's brand and services to current and potential members at business and entertainment events around the Boston area to increase brand awareness and membership sign up
• Provided coverage to local Boston office front desk to assist members with questions and membership activation procedures
• Assisted Accidents and Risk Department in Zipcar HQ to handle member vehicle accident reports and resolutions
• Identified possible areas to streamline accident resolution process to make ticket queues and workload more manageable

Boston, MA, US

• Sharpened HTML and CSS skills by implementing updates to SMG student websites
• Worked with a team of students to implement a new set of branding standards on the school’s various digital platforms
• Developed and launched new Executive Programs digital signage
• Provided coverage as needed during academic year for computer labs and events

Hong Kong, SAR, HK

• Shadowed the outsourced IT Consultant stationed at the hotel; gained a firsthand perspective of the technical management of a luxury hotel
• Improved computer troubleshooting skills by responding to employees’ ticket requests for computer hardware and software help around all departments of the hotel

Bachelor’S Degree, Business Administration- Dual Concentration In Management Information Systems And Marketing

Education record