•Managed a fleet of 5,000 Mac workstations using management and security tools such as JAMF Pro, Crowdstrike,Global Protect, and Tanium.•Streamlined Mac workstation deployment by creating a zero-touch workflow, saving hundreds of man-hours.•Designed and implemented comprehensive Mac deployment procedures and guidelines.•Integrated the Mac fleet within Intune using JAMF Pro Device Compliance.•Inaugural member of Lowe's Security Ninja program, demonstrating dedication to platform security.•Leveraged JAMF Pro to ensure compliance and security of Mac workstations.•Architected software and configuration workflows for deployment via JAMF Pro, ensuring optimal userexperience.•Mentored IT technicians and Junior Mac Engineers, fostering skill development and knowledge transfer.•Handled escalations from L2 and L3 support, providing expert-level problem-solving.•Implemented and managed NoMAD for seamless user authentication.•Developed and maintained patch management strategies for the Mac environment.•Utilized Mac software packaging tools including Composer, Packages, Iceberg, and Pacifist for efficient softwaredistribution.•Implemented and managed Apple Business Manager and DEP for streamlined device enrollment andmanagement.•Automated macOS device management using Bash scripting, AppleScript, and Python, significantly improvingefficiency.•Troubleshooted complex issues in the Mac environment within Lowe’s microsoft-centric environment.•Performed on-call duties to ensure continuous system availability and rapid incident response.

•Handled management of the mac desktop environment. •Created custom scripts for optimizing and streamlining mac software and hardware deployment. •Customized mac software then made custom installers for better integration in the mac environment.•Made custom Snow Leopard and Lion images using InstaDMG for mac deployment.

•Increased client's search rankings and web traffic with link building strategies.•Supported mac users within our offices.

•Assisted with the setup of OS X servers and workstations for our clients.•Consulted with clients to help determine which products and services would best suit there needs.•Maintained inventory for our business along with the inventory of client's within FileMaker databases.•Used Google AdWords to help boost traffic to our website and gain clientele.•Made house calls and visits to clients for Mac and Windows technical issues and setup of new hardware.