● Resolved verbal/physical conflicts● Performed pat downs● Ensuring alcohol was prohibited from going outside ● Prevented sexual harassment ● Escorted patrons outside that had problems in club and refused to leave without “help”● Managed large crowd of people on small team ensuring everyone’s safety

● Prevented homeless harassment of customers/employees● Prevented illegal drug use/parking violations on property● Volunteered to assist with shift coverage as needed● Stood long hours● Worked in team of 2 or solo managing large crowds● Detected, deterred, reported● Wrote incident logs● Worked with local police

Responsible for telephone, and online customer support in addition to performing hands-on, live support. Regularly volunteered for extra hours, covered shifts for other employees, and co-managed a chat support room for new hire onboarding.

Remoted into users’ machines to personally assist them via phone in troubleshooting their computer issues with various company approved applications.Diagnosed the problem based on customers’ descriptions.Published documentation of incidents and updated knowledge bases.Kept up with information broadcast to team by monitoring team chat coordination.Followed through on tickets not closed to ensure users were receiving help in a timely manner. Designated what queue to route tickets to for different support teams to tackle.

5 days into this position I was trusted with the opportunity to manage the entire Seattle site for a day while my manager had to go on a business leave. The tasks at my internship have included: Multitasking - handling several situations simultaneously in a calm yet professional mannerUse of the “Remedy Service Management Console” (for viewing & updating our help desk tickets)Hardware setup requests (configuring and deployment of Cisco Phones, Enterprise Voice, desk setups, pc\laptop, router configuration, and the occasional smartphone)Check in/check out loaner hardware suppliesAnswering basic how-do-I type questions (primarily computer, phone, printer)Collaborating with other team members as needed for support questions via chat room and phoneLaptop and Desktop reimaging with SCCMManaging Equipment inventoryUpdate asset records as equipment is reassignedPerformed component hardware diagnosis (hard drive, keyboard, battery, memory, USB ports, optical drive)Contact our repair service as needed when equipment needs serviceBasic printer troubleshooting (remove paper jams, replace supplies, review error messages & follow on screen instructions, occasionally determine if a particular supply will resolve and issue)Contact Lexmark for printer repair when neededRemember and follow instructions

Primary Objective: Providing exceptional customer service, performing all cash register functions and baging products, while always displaying a positive, helpful and enthusiastic attitude. Following Bartell merchandising guidelines to assist with maintaining the store.HIPPA TrainedProvide exceptional customer serviceFollow proper check stand proceduresKeep register area clean, dusted, well stocked, and faced.Clean, stock, dust and face products on store shelves as directed.Maintain designated area(s) in the store.Identify and locate all merchandise in the store when required.Provide product and service information as appropriate.Determine inventory needs and order appropriately as directed by the manager.Assist in properly stocking and merchandising products by unloading delivery totes and pallets.Build displays and rearrange shelf configurations as needed in accordance with merchandising guidelines.Perform receiving, POS, cosmetics and greeting card department duties as needed.Assist with the operation of the camera department, as needed.Regular attendance and punctuality is required.Available for flexible scheduling to meet the needs of the store.Communicate and interact positively with store management and team members.Perform other duties as assigned.Manage Photo Department when needed - developing film and handling customer orders