Assisted customers with Checking, Savings, Credit and Lending needs.

• Assist clients with high-end vacation planning, providing excellent customer service• Work incoming leads, upselling current clients, confirmation reservations• Work in multiple business units and software programs simultaneously, efficiently and effectively• Self-educate on hundreds of destinations, locations, properties and business partners• Operate independently, in a self-starter office environment• Attained sales in top 25% of sales agents within 7 months from starting with company (February 2015)

• Manage sales staff while achieving company record of $4 million in gross revenue in 12 month span. Increasing winter gross revenue by 18% and summer gross revenue by 50% in 2 year timespan.• Manage front office daily operations, oversee sales staff, training procedures and management of business partners inventory• Determine rate structure for 8 rental seasons with inventory of 165 properties• Determine and evaluate weekly, monthly, and seasonal sales figures• Active selling and negotiating of management services to prospective business partners • Consult on rebranding of company logo and complete website redesign• Conduct sales meetings and motivate sales and front office staff• Conduct sales presentations and staff training seminars with business partners• Design direct mail marketing pieces targeting client base• Oversee sales staff during implementation of new reservations software system• Initiate, implement and maintain automated customer quote and response software• Schedule creation and maintenance for 5-10 person staff• Create and update job postings on company website, social media, online and print media• Interviewed more than 50 candidates, hired over 12 employees and released employees during 5 year period

• Generated direct sales by building rapport with clients and speaking to their specific needs• Active selling of vacation rental properties, activities, and additional services• Communicate with clients, maintain professional verbal and written communication skills • Maintained excellent knowledge of an inventory that exceeded 160 individually owned properties• Maintained inventory and business relationships with multiple agencies.• Work in cross functional teams• Foster long term relationships with clients, owners and wholesalers• Lead 8 person sales staff with over 22% contribution to overall seasonal sales total of $3.6 million in gross revenue

• Responsible for maintaining inventory for Breckenridge location, totaling $750K in annual gross sales• Contribute to purchasing decisions• Manager and maintain ski and bike rental fleet• Create and maintain store layout and flow• Train new staff members on POS computer systems• Responsible for opening and closing duties throughout store including POS system and prepare bank deposits