• Served as a Project Manager and a Business Analyst to the following while implementing both agile and lean methodologies: • Enterprise-wide broker management software application upgrade affecting approximately 6,000 US and Canadian users • 60-day completion of M&A data conversion and broker management software installation involving HUB’s wholesale segment • Continuous development of an in-house application supporting HUB’s financial and claims services… Show more • Served as a Project Manager and a Business Analyst to the following while implementing both agile and lean methodologies: • Enterprise-wide broker management software application upgrade affecting approximately 6,000 US and Canadian users • 60-day completion of M&A data conversion and broker management software installation involving HUB’s wholesale segment • Continuous development of an in-house application supporting HUB’s financial and claims services • Standardization of corporate and regional practices related to HUB’s employee benefits segment Show less

• Performed gap analysis and streamlined corporate procedures related to employee benefits data migration (BenefitPoint to Applied Epic integration) thereby reducing the overall M&A migration process to 20 days• Served as a consultant to the development of HUB’s Data Steward Console and BenefitPoint to Epic integration software following agile methodology and ensured that enterprise applications are aligned with corporate and regional business practices• Gathered and analyzed… Show more • Performed gap analysis and streamlined corporate procedures related to employee benefits data migration (BenefitPoint to Applied Epic integration) thereby reducing the overall M&A migration process to 20 days• Served as a consultant to the development of HUB’s Data Steward Console and BenefitPoint to Epic integration software following agile methodology and ensured that enterprise applications are aligned with corporate and regional business practices• Gathered and analyzed requirements to effectively design and execute training programs for all regional Employee Benefits Leadership Teams related to the use of the Data Steward Console and in remediating data migration errors• Authored three cohesive documentations for nationwide distribution supplementing training programs and two documentations defining standard corporate procedures• Coordinated with corporate Operations and Accounting along with Project Managers in ensuring that data migration and error remediation processes are aligned with enterprise protocols Show less

Achievements (Operations):• Performed data mining and analysis related to employee benefits (BenefitPoint) and personal and commercial lines administration (Applied Epic) while supporting the initiatives of corporate Operations• Managed the contents of the corporate Employee Benefits Operations intranet website and strategically designed its interface ensuring easy user navigation • Introduced and provided training to regional Employee Benefits Leadership Teams in circumnavigating… Show more Achievements (Operations):• Performed data mining and analysis related to employee benefits (BenefitPoint) and personal and commercial lines administration (Applied Epic) while supporting the initiatives of corporate Operations• Managed the contents of the corporate Employee Benefits Operations intranet website and strategically designed its interface ensuring easy user navigation • Introduced and provided training to regional Employee Benefits Leadership Teams in circumnavigating corporate intranet website • Collaborated with the Assistant Vice President of Sales Enablement in preparing Zywave training resources for distribution to regional HUB officesAchievements (Employee Benefits):• Supplemented the strategic initiatives of the National COO, the National Vendor Relations Manager and the regional Technology Practice for the Employee Benefits Leadership Team by producing, redesigning and ensuring that evaluation tools and matrices are aligned with corporate and regional practices• Ensured that the bswift application for private benefits Exchange Marketplace is aligned with HUB standard practices and is capable of meeting the needs of HUB clients Show less

Achievements:• Designed courses and executed lesson plans for university and high school students following the Theory of Multiple Intelligences• Developed training programs and activities for academic professionals in Thailand based off of investigative research• Evaluated performances of students and academic professionals and provided feedback to support their advancement• Proposed, executed and assessed departmental projects thereby improving the quality of the department… Show more Achievements:• Designed courses and executed lesson plans for university and high school students following the Theory of Multiple Intelligences• Developed training programs and activities for academic professionals in Thailand based off of investigative research• Evaluated performances of students and academic professionals and provided feedback to support their advancement• Proposed, executed and assessed departmental projects thereby improving the quality of the department and of the university• Supervised proctors in implementing university examination regulations Memberships: • Quality Assurance Committee• Finance and Budgeting Committee• Thai Qualifications Framework Committee• Student Activities Committee (Secretary) Show less

Achievements:• Coordinated with various agencies and immediately responded to medical needs of clients following strict HIPAA regulations• Improved the operational efficiency of the office by constructing databases, translating English promotional items into Spanish and designing business cards and identification badges