- Introduce a ticketing operation and proven sales strategy to a brand new golf tournament- Work closely with Ticketmaster to ensure proper setup and execution of all ticket related functions- Train staff members to operate ticketing software, scanning hardware, and resolving customer issues- Consult with and manage the tournament’s advertising agency regarding all digital marketing initiatives. This includes managing and updating related content on the tournament’s website and social media engines.- Correspond directly with the title sponsor on how best to market and advertise for the tournament.- Strategize and execute TV, radio, and digital media initiatives to drive tournament awareness and profitability.- Build, maintain and engage consumer databases to establish brand loyalty and re-targeting opportunities.

- Led a cross-functional team of more than 30 people from multiple departments including Ticket Sales & Operations, Season Ticket Services, Database Marketing, and Fan Relations.- Introduced proven sales and service techniques through consistent training and education that helped maximize each inbound and outbound touchpoint. - Well respected by team members by building a strong professional overall culture with a focus on recruiting, hiring, orientation processes, employee empowerment, and accountability.- Improved outbound ticket sales efforts by building a robust CRM platform that communicated with Ticketmaster, a new strategy in Database Analytics & Marketing in motor sports. - Led team to achieve an above average Season Ticket renewal percentage despite an industry wide decline in motor sports ticket sales.

- Implement various sales strategies and initiatives to maximize time management and profitability- Manage consumer/prospect database and seek sales trends through market analysis- Build extensive reports including detailed customer buying habits to deliver maximum results- Analyze research results to improve sales, marketing, and advertising efforts- Organize and lead targeted sales campaigns through Ticketmaster Live Analytics software- Cultivate programs to better market and brand the organization- Create ticketing promotions that target specific audiences including families and groups- Initiate market research to more effectively identify intended demographics- Train and manage part-time ticket office staff members- Print, Invoice, and Distribute season, group and single game tickets

- Possess working knowledge and expertise of all Ticketmaster ticketing programs (Archtics, HOST, FanUser)- Experience in various ticket technology programs including paperless ticketing, loaded value and e-invoicing- Lead various Lean Six Sigma groups to improve company processes and project management- Responsible for and successful in generating process improvement strategies between departments- Implement various six sigma tools to reduce waste, problem solve, and maximize efficiency- Analyze results to continuously improve process outputs and project management techniques- Manage daily ticket office operations including, but not limited to: - Progressive Field and Spring Training ticketing manifests - Creation of various events, price codes and ticket links to sell live on indians.com - Oversee part-time window seller staff- Manage all Spring Training ticketing operations; Efficiently solve ticketing and customer service related issues for multiple departments- Hire, manage and train staff of 10 ticket office employees- Facilitate season and group ticket fulfillment and delivery- Accurately report on all ticket sales, serve as liaison between Finance/Accounting and the Ticket Office

- Prospect for and sell new Season and Group tickets through targeted call campaign- Manage a book of current and prospective clients while ensuring proper ticket distribution

- Maintain and service accounts for over 400 homeowners in NE Ohio- Responsible for improving overall customer service satisfaction - Efficiently schedule and manage service work for clients