Ryan Berg Email & Phone Number

Responsible for our client's transition from the initial business development stage to full implementation into our ERP and WMS systems and warehouse. Additionally responsible for various critical duties, including; project scheduling, needs assessment, customer service team oversight, solution configuration, data migration, warehouse integration, UAT, and process documentation.Furthermore, overseeing master-data governance and engineering change system management.- New Account Kick-off: Coordinate implementation kick-off with new client and business development.- Solution Configuration: Configure internal systems and warehouse attributes to meet the customer's specific needs.- Data Migration: Migrate the customer's data from their current systems to Uniphar Logistics' systems.- Training and Onboarding: Provide training and onboarding sessions to help the customer's users become familiar with Uniphar Logistics' systems.- Integration: Integrate the product or service with the customer's existing systems and workflows to ensure smooth data flow.- Testing and Quality Assurance: Test the entire implementation to ensure it functions correctly & aligns with customer requirements.- User Acceptance Testing (UAT): Involve the customer in UAT to ensure that the implementation meets their expectations. Address any issues or concerns that arise during this phase.- Documentation: Identify non-standard processes and work with the Quality team to implement comprehensive documentation, such as customer-specific work instructions.- Go-Live Planning: Develop a detailed plan for the customer's first inbound and outbound transactions. This includes setting a go-live date, ensuring readiness, and providing support during the transition.- Ongoing Support and Customer Success: Continue to provide support to address any questions, issues, or requests that the customer may have after the implementation.- KPI Reporting and Monitoring

Forchheim, De

- Manage instrument shipment process for customer orders, sales rep demo orders, internal shipments, evaluation orders and quality replacements based on physical inventory. - Create and process SAP orders for ancillary items & installation supplies. In addition to, coordinate instrument delivery schedules with Field Service/Field Technical Organization and carriers. - Manage inventory backorders through to fulfillment. Provides information on demand to Marketing and Supply Chain to support instrument forecasting. - Manage the instrument returns process for customer orders and quality replacements. Confirms the necessary approvals have been obtained for equipment returns and moves. - Create SAP return orders and initiates the returns process with carrier. - Participates in knowledge share pertaining to instrument logistics and other impacted business process' to collaborate with Marketing, Sales, Finance, Supply Chain and other stakeholders to support, implement and document process improvements.- Manage & Optimize Supply Chain Network based on current customer needs to reduce costs & provide consistency within the Supply Chain.

Memphis, Tennessee, Us

As the Director of Operations; I was in charge of our day-to-day dispatch, warehouse, sales, and customer service departments, ensuring that all duties are executed smoothly. This involves leading over 40 professionals spread over three warehouses and managing our local and OTR fleets.Some key achievements in this role included:• Increasing profits by and revenue by more than 50%• Receiving several promotions including Local Dispatcher, Warehouse Manager, and Project Manager.• Winning the nationwide 'Rescued Order Award' for comprehensive and notable leadership within the transportation fleet.• Maximizing our productivity by providing vital oversight for local drivers and optimizing travel routes.• Capturing substantial gains in efficiency and productivity by processing claims issues, managing third-party vendors, overseeing budgets, and negotiating lucrative business contracts.• Developing sustainable business procedures for truck and agency management.• Spearheading recruitment of drivers and redesigning schedules to boost retention rates.• Shaping a vibrant and productive environment by hiring employees, improving processes, increasing business development, and ensuring all drivers adhere to DOT requirements and regulations.• Gaining recognition as a Top Five Armstrong Agent in profitability nationwide.• Receiving several accolades from colleagues, gaining praise and recognition for work ethic, attention to detail, and creative problem solving.

Tempe, Az, Us

I oversaw Champagne's vendor, inventory, and shipment management, offering a hands-on approach to the entire department. This involved organizing the inventory and shipping for key clients, including EMC, Hitachi, Foxconn, Pan Tech, and Continental. Selected Contributions:• Implementing detailed analysis of various business units and subsectors, including inventory, order fulfillment, SOPs, and variances.• Spearheading a RMA Project, resulting in 120 000sq ft warehouse allocation.• Facilitating a 24% increase in revenue.• Redefining our direction, which promoted increased coordination across departments.

Aspire2Lead

Project Management Professional Certification

High School Diploma, Computer Engineering