Ryan Bigelow Email & Phone Number

Pittsford, NY, US

• PCI Practice Lead and program manager; I serve as the primary point of contact for all PCI DSS initiatives, inquiries, methodologies, templates, documentation, training, and support.
• PCI Qualified Security Assessor (QSA); I currently hold and maintain my QSA certification and lead client engagements across multiple industry verticals.
• HITRUST Practitioner; having obtained both the HITRUST CCSFP and CHQP certifications, I focus on Quality Control for HITRUST i1 and r2 validated assessments.
• Thought Leader; I have authored multiple articles on payment card security and PCI DSS v4.0 that were published in corporate blog e-mails and on the company website.
• Individual Contributor; I have contributed to projects focused on industry frameworks such as GLBA's FTC Safeguards Rule, NYDFS 23 NYCRR Part 500, NY Shield Act, GDPR, and CCPA.
• Business Development; I am actively involved in the sales lifecycle for existing and prospective clients and contribute to rapid growth in our practice.

Greenwood Village, CO, US

• Managed a fully remote team of information security consultants; responsible for hiring, training, and mentor-ship of staff
• Assessed complex IT environments for clients across multiple industries, including, but not limited to: Retail, Healthcare, State & Local Government, Higher Education, Utility, Aviation, Petroleum, and Technology
• Produced PCI DSS Report on Compliance (ROC), PCI DSS Self-Assessment Questionnaire (SAQ), ITGCR, GAP, Risk, Rogue Wireless, and HITRUST CSF Assessment reports
• Assumed the lead on various governance, risk, and compliance assessments as well as independent IT security audits
• Managed priorities, tasks, and hours on projects to achieve revenue and utilization targets
• Performed extensive testing of client information systems to ensure integrity and effectiveness of security measures and technical controls; and verified they are aligned with corporate policies, procedures, laws.

Greenwood Village, CO, US

Greenwood Village, CO, US

Greenwood Village, CO, US

Brea, CA, US

• Worked daily with client production servers, terminal servers, virtual desktop environments, and Epicor Eclipse ERP
• Systems administration: Active Directory, logical access controls, security policy, group policy, and data ownership
• Network administration: configuration management, troubleshooting, traffic analysis, and incident response
• Operated as the technical supervisor of 8-10 employees
• Assisted on all escalated technical issues, as well as major project implementations
• Functioned as a Managed Service Provider conducting monitoring, remote and on-site support, maintenance, and reporting for 1-2 dozen client companies

Brea, CA, US

• Helpdesk level 2 and 3 support
• Performed troubleshooting and repair of all hardware and software related issues
• Mastered Windows XP/Vista/7/8.1 Server 2003/Server 2008 and Mac OS X
• Physical repair
• Troubleshooting various OS and software issues
• Incident response

Master Of Science (M.S.), Information Systems Auditing

Bachelors, Information Systems