Ryan Biggs Email & Phone Number

Joint Base San Antonio, Tx

Directed a team of 432 IT professionals providing voice and data communications, and knowledge management operations to 86K customers. Managed IT operations, policy creation, budget executions, training, program goals development, objectives, and procedures for cyber systems and personnel. Assessed customer IT requirements and provided technical and administrative direction. Oversaw team maintaining and safeguarding an $800M network, servicing 9 telephone switches, optimizing 87 mass-alert warning towers, processing 35K IT trouble tickets annually, hosting 2 data centers, and maintaining 2.3M miles of cabling for reliable connectivity. Highlights:• Furthered expeditionary communications in 7 theaters; extended cyber operations to several locations by assigning 40% workforce abroad while balancing home station operations through COVID limiting factors.• Overhauled organization’s workforce requirements by realigning staffing structure with new cyber goals/mission, ensuring 160 personnel directly supported a new cyber security and control system construct.• Championed process improvement efforts, oversaw 24 programs and guiding 22 managers in redefining key IT operation areas and special interest items.• Advanced staff skillsets and solidified partnership with 6 agencies; managed the installation’s IT talent pool by coordinating technician swaps, job placements, and training opportunities for IT professionals.• Restructured administrative processes to the unit’s commander’s support staff. Re-established clear lines of responsibilities; developed staffing and review processes; streamlined report generation, load-balanced additional duties among a staff of 6 supporting administrators.• Authored and/or proofed 1.1K+ local policies, guidance, evaluations, award citations, and appointment letters. Mentored and advised originator on proper grammar and formatting. Minimized return for corrections during staffing; documents ready for further senior leadership action.

Joint Base San Antonio, Tx

Headed 331 personnel across 19 work centers and 4 sites providing communications for 3 organizations, 12 higher headquarters, 8 sections, and 211 mission partners. Delivered cyber communications support while directing strategic operations and tactical control of 87K systems, 1K nodes for 86K personnel. Managed a $15B network infrastructure supporting 31 directors, 13 senior executives, 36K trainees, 2K educators, and 175K students with a 99.96% IT up-time.Highlights:• Eliminated 211K+ cyber vulnerabilities while protecting an $800M network by guiding a $17.5M Windows 10 operating system upgrade project for 34K computer systems.• Enabled quality healthcare to 59K patrons a year by executing a $374M ambulatory surgical center voice over internet protocol (VoIP) project involving installation and programming of 12K lines supporting 3K staff.• Fortified an $80M network by developing and executing a Cyber365 plan that eliminated 38M system vulnerabilities while quarantining several rogue systems.• Ranked top 1% in IT maintenance statistics by leading a communications section supporting 86K users and processing and tracking 137K tickets and calls per year with a 97% positive customer service rating.

Joint Base Pearl Harbor-Hickam, Hi

Planned and executed all audit, compliance, and readiness inspections for 13 diverse units and 45K personnel. Reported discrepancies, inspection metrics, and trends to senior leadership. Managed on-site work center support personnel and liaised with host-unit staff to coordinate logistical, reception, and accommodation support for up to 260 inspectors. Administered resources for 20 annual inspections.Highlights:• Certified compliance and operational prowess through on-site visits and validated online self-assessments. Tracked the lifecycle of 519 deficiencies and special interest items; facilitated the closure of 60% of write-ups.• Averted $47M in operational risks by tracking and executing 167 real-life operational simulations, providing realistic training alternatives, and preparing sections for success.• Raised inspection coordination efforts and planning efficiency to 94%. Designed and developed a low-cost inspection team database and dashboard that eliminated data disparities, redundancies, and 1K+ obsolete records.• Reviewed, edited, and disseminated the PACAF Inspector General’s Letter of Instruction and supplemental guidance. Aligned them with the newly revised AF Inspection Systems to ensure smooth execution of the team’s mission.

Joint Base Pearl Harbor-Hickam, Hi

Oversaw 24 technicians in an operations center with responsibility for team management and development to meet skills and job knowledge expectations. Advised leadership on emerging policies, directives, and guidance on the AN/USQ-163 Falconer weapon system.Highlights:• Sustained a $37M operations system and secured communications for a 105M sq. mile area of responsibility by driving operations and maintenance of 8 multi-level networks leveraging 4 IT specialties.• Overhauled unit safety program, cut administrative overhead by 95%. Modernized portfolio: digitized files and, designed and codified secure database protecting sensitive data slashing a 1.5-year training backlog.• Strengthened center’s crisis response by planning and executing 79 IT projects, as well as driving $3.8M installations and upgrades.

Joint Base Pearl Harbor-Hickam, Hi

Managed a 31-member team while overseeing the administration and maintenance of a system consisting of 1.3K computer terminals linked to 120 core infrastructure servers supporting 1.1K personnel. Advised leadership on policies, directives, and guidance on the AN/USQ-163 Falconer weapon system. Trained and evaluated 23 assigned personnel.Highlights:• Amplified operational capabilities with a 99.9% system uptime rate by directing 1K maintenance actions and technical refresh of 19 core infrastructure systems.• Hardened network defense posture, guided security lockdown of a $37M system: performed 82 system upgrades and patched 91 security holes.• Reduced physical server footprint, operating temperature, and infrastructure resources by devising server virtualization suite and modernizing server suite through component upgrades and virtualization.• Activated communications, computers, and intelligence over the Korean peninsula in less than 48 hours by expertly leading 95 coalition computer system stand-up.

Bachelor Of Science (Bs), Management Information Systems, General

Activities and Societies: Upsilon Pi Epsilon

Associates Of Applied Science (Aas), Information Systems Technology