Ryan Bisson, M.B.A. Email & Phone Number

Phoenix, Arizona, United States

Responsible for leading the overall strategy for Salesforce across the organization, inclusive of marketing, sales and service cloud capabilities. Direct, establish and execute on a strategic vision and roadmap for custom Salesforce capabilities across the organization by collaborating with stakeholders and executive leadership to scope, prioritize and deliver critical business solutions. Overall accountability for driving custom solutions across the Salesforce landscape, enabling business processes on salesforce platforms, delivering quality solutions, and managing enhancements of business processes to drive business outcomes.

Arizona, United States

Key contributor to SalesForce launch requirements & process design strike teams.Commercial Sales Segment representative for business requirements in systems, reporting, & technical designs.Design & maintain Sales Performance Tableau dashboards & automat various aged Excel reporting for C-Suite to Sales Reps.Created forecast models predicting quantitative & comparative evaluations utilizing several modern reporting solutions.Awarded MVP award for 2021 for Commercial Sales Segment.Blue Cobalt Recipient for Transforming Sales Award 2021.

Scottsdale, Az

Designed, analyzed & forecasted reports/dashboards for stakeholders, enhancing revenue planning accuracy.Managed CRM migration, overseeing seamless transitions of accounts, contacts, leads & layouts.Engineered sales team strategies, achieving a 36% sales increase in 6 months.Orchestrated full sales cycle optimization, incl. account management, quoting, CRM & collections.Led Sales Development & order management teams, driving streamlined processes.Facilitated cross-organizational ops design, leveraging SaaS platforms for efficiency.Spearheaded agile tech projects, ensuring successful implementation.Guided CRM data migration, maintaining integrity & functionality.Pioneered virtual training, enhancing remote learning & engagement.Organized website chat integration, improving customer engagement.Led complex contract review, mitigating risk for Fortune 500 projects.Promoted to Director for exceptional leadership & contributions.

Scottsdale, Az

Chandler, Az

Data modeling & auditing on large data sets to develop reporting dashboards on SalesForce.com & Tableau CRM implementation consultant (territory structure, process design, sales enablement) Gather requirements & document project deliverables for new commission for 1000 sales employees selling educational & E-Learning materials & certification exams through online platforms Partnered with sales management to design KPIs & success strategy delivering quota & compensation plans Coordinate with technical & non-technical staff to test & validate & develop new CRM & reporting systems

Tempe, Arizona

Design commission plan for ~100 employees in different roles & countries SalesForce.com system migration project manager & administrator (user permissions, dashboards, layouts, etc.) Direct liaison with offshore SalesForce.com development team to integrate SaaS system mechanisms Contact center phone call systems management & analytics Reduced inbound call handling abandonment rate from >15% to <5% Reinvented statistical reporting for US, Canada, Mexico, & Brazil Sales forecasting, staff management, KPI development plans Manager of reporting specialist & workforce management specialist Awarded Employee of the Year Award for Tempe Contact Center 2017 Led operations team to 2017 “6th Man” Award

Tempe, Az

Develop SalesForce.com dashboard & KPI management analysis Pipeline & forecasting reporting sales team & management levels for daily work & QBRs Interpret account history & apply market research to drive account growth for small business to enterprise level SaaS recruitment & career page advertisement technologies Maintain 90+% renewal rate within a high volume & metric driven call center environment Key Achievements Delivering 189% against quota for Q3FY2016 finishing #1 in center & company for midmarket accounts Delivering 101% against quota for Q2FY2016 for midmarket accounts

Phoenix, Arizona

Strategically collaborated with legal, sales, marketing, & finance teams for SaaS network security & privileged access management solutions.Designed & executed SalesForce.com reporting, analytics, dashboards, & process modules for data-driven decisions.Oversaw meticulous sales pricing, contract terms review, & legal process adherence.Led global CRM training, devising software sales territory strategies for sales & management teams.Directed streamlined SalesForce.com administration, elevating user permissions, page layouts, & quoting processes.Managed high-performing sales ops team, ensuring excellence in order processing, systems auditing, & training.Orchestrated successful integration & migration of 4 acquired organizations into unified SalesForce.com systems.Spearheaded renewal team quoting system, increasing renewal rate from ~63% to ~90% on $40M renewal base.Consistently ranked top in CRM metrics, achieving impressive renewal rates, daily activities, & goal attainment.Delivered outstanding outcomes, including 90% renewal rate for H2FY15 (106% quota) & 89.1% for H1FY15 (135% quota).

Portland, Maine

• Lead recruiting & training for Maine & New Hampshire• Producer of the month 8/10 months for most sales in Maine & New Hampshire• Top Supervising Agent: February 2012 for all regions including over 4,700 agents• Improved average regional close ratio from 25% to 43%• Reduced agent turnover by 50% and lead weekly sales meetings for Maine & New Hampshire

Portland, Maine

• Beginning to finished tax statement preparation and audit engagements• Generated complete financial statements and tax returns for small business, government entities, and large corporations

Orono, Maine

• Managed delinquent accounts overseeing team of 25, 100+ phone calls/day• Reviewed complex metrics within call center to develop trend analytics on call volumes, results, and employee productionKey Achievements• Achieved or exceed quota 28 months straight. 180 - 343% range during that time period• Delivering New England Regional 3 time quarterly MVP; top collection rate & highest customer service review of 300 employees in 3 centers• Board for employee satisfaction and lead mentoring program for all new hires