Ryan Bollu Email & Phone Number

Southend-on-Sea, GB

London, United Kingdom

• Led optimization of workflow & ways of working for Hotel Enterprise Partnerships to improve efficiency, revenue & experience across Account Management and B2B teams.
• Led Customer Experience Journey Mapping & Optimization to act on unmet needs using Design Thinking. Crafted experiences that produce value throughout the lifecycle for API products and Independent hotel partnerships.
• Led on the analysis and recommendations on improving the communication request intake of the Growth Marketing team to focus solely on growth-related communications.
• Supported the alignment of the financial model across Commercial Finance teams and automation of the deals process to enable a self-service forecasting system.
• Launched & hosted in an interactive learning & knowledge sharing series to elevate the global Operational Excellence teams understanding of wider business teams, initiatives & technologies.
• Contribution to Reward & Recognition initiatives, their design, development and promotion.

London, United Kingdom

• Led on the design, development and adoption of the Transformation Principles & Practices - a maturity model to enable adaptiveness and evolve ways of thinking & working across the organisation.
• Led on the proposal for a Measures Framework to enable business agility measurement of end-to-end Flow of value and speed to market from Group to Team level.
• Design and delivery of a Masterclass Learning series programme on Transformation Principles & Practices theory and purpose. Delivered to Transformation Directors and Business Agility colleagues.
• Led on the production, promotion and communication of Agile ways of working utilising various media/channels.
• Agile training/guidance build for colleagues.
• Set up of a Production and Performance Management outfit within the Machine Intelligence Programme whose working practices evolved into the recognised Method for Agile working within the Group.

United Kingdom

• Operational Excellence in the Utilities sector, saving ~400k (£) per annum for the company by process diagnostics.
• Design and delivery of Lean training for Consultants in support of personal development and delivery to clients.
• PMO, financial analysis and forecasting for a Banking digital transformation programme with a multi-million £ budget.
• Design, build and roll out of a Capability assessment and development tool.
• Created various methods of gamification to improve collaboration and ways of working.
• Management of Consultants.

Southend-on-Sea & London - United Kingdom

• Across all roles:
• Became an established Lean Transformation and Business Improvement specialist within the Bank.
• Succeeding in improving processes for customers, creating benefits for the business and leading in new ways of working across multiple Lean transformations, exceeding anticipated journey scores in areas supported.
• Planned, led and owned business improvement plans to delivery efficiency savings to at a total of £500k per annum.
• Successful project management of: two migrations, design and implementation of a workflow automation system using Robotic Process Automation (RPA) for User Access, Credit Card Fraud awareness saving 500k (£) per annum.
• Managed, led and coached effective Change teams and leaders.

Southend-on-Sea, London, Manchester & Edinburgh - United Kingdom

Southend-on-Sea, England, United Kingdom

London, United Kingdom

London, United Kingdom

Southend-on-Sea, England, United Kingdom

Southend-on-Sea, England, United Kingdom