Ryan Bollu Email & Phone Number

Southend-On-Sea, Gb

London, United Kingdom

• Led optimization of workflow & ways of working for Hotel Enterprise Partnerships to improve efficiency, revenue & experience across Account Management and B2B teams.• Led Customer Experience Journey Mapping & Optimization to act on unmet needs using Design Thinking. Crafted experiences that produce value throughout the lifecycle for API products and Independent hotel partnerships.• Led on the analysis and recommendations on improving the communication request intake of the Growth Marketing team to focus solely on growth-related communications.• Supported the alignment of the financial model across Commercial Finance teams and automation of the deals process to enable a self-service forecasting system.• Launched & hosted in an interactive learning & knowledge sharing series to elevate the global Operational Excellence teams understanding of wider business teams, initiatives & technologies.• Contribution to Reward & Recognition initiatives, their design, development and promotion.

London, United Kingdom

• Led on the design, development and adoption of the Transformation Principles & Practices - a maturity model to enable adaptiveness and evolve ways of thinking & working across the organisation.• Led on the proposal for a Measures Framework to enable business agility measurement of end-to-end Flow of value and speed to market from Group to Team level.• Design and delivery of a Masterclass Learning series programme on Transformation Principles & Practices theory and purpose. Delivered to Transformation Directors and Business Agility colleagues.• Led on the production, promotion and communication of Agile ways of working utilising various media/channels.• Agile training/guidance build for colleagues.• Set up of a Production and Performance Management outfit within the Machine Intelligence Programme whose working practices evolved into the recognised Method for Agile working within the Group.• Production of a social platform for Continuous Improvement, accessible by all colleagues to raise and support improvement ideas/suggestions.• Production of both a simplified employee engagement and Risks & Issues management tool adopted by Group directorates.• Acted in the Product Owner role for the Groups Agile Centre of Excellence.• Management and mentoring of Apprentices, Graduates, Business Analysts and ScrumMasters.

United Kingdom

• Operational Excellence in the Utilities sector, saving ~400k (£) per annum for the company by process diagnostics.• Design and delivery of Lean training for Consultants in support of personal development and delivery to clients.• PMO, financial analysis and forecasting for a Banking digital transformation programme with a multi-million £ budget.• Design, build and roll out of a Capability assessment and development tool.• Created various methods of gamification to improve collaboration and ways of working.• Management of Consultants.

Southend-On-Sea & London - United Kingdom

Across all roles:• Became an established Lean Transformation and Business Improvement specialist within the Bank. • Succeeding in improving processes for customers, creating benefits for the business and leading in new ways of working across multiple Lean transformations, exceeding anticipated journey scores in areas supported.• Planned, led and owned business improvement plans to delivery efficiency savings to at a total of £500k per annum.• Successful project management of: two migrations, design and implementation of a workflow automation system using Robotic Process Automation (RPA) for User Access, Credit Card Fraud awareness saving 500k (£) per annum and implementation of a digital scanning system for applications/KYC documents.• Managed, led and coached effective Change teams and leaders.• Operated across a breadth of the Group - Credit Cards, Retail, User Access, Anti-Money Laundering, Payments, Wealth and Fraud.

Southend-On-Sea, London, Manchester & Edinburgh - United Kingdom

Southend-On-Sea, England, United Kingdom

London, United Kingdom

London, United Kingdom

Southend-On-Sea, England, United Kingdom

Southend-On-Sea, England, United Kingdom