• Developed and executed win/win negotiation strategies for medium and large account contract renewals (90M in AOV) that maximized contract value while protecting and enhancing customer trust. (CVS, Humana, UHG, Highmark)• Partnered with Account Executives and Customer Success to fully understand and develop a clear renewal strategy for each customer based on data driven decisions.• Maximized account growth opportunities by playing an active role on the account team and helping to identify incremental opportunities upon contract renewal. Owned, drove and managed the renewals process in collaboration with the account team.• Identified customer requirements, uncovered roadblocks, and demonstrated strong account management and commercial capabilities to drive renewal to on-time closure.• Aligned with AVP, RVP, AE and Corporate Objectives.• Negotiated complex contracts with clients to overcome objections and identified solutions.• Increased Contract Term Length to drive long-term adoption and profitability.• Accurately maintained/updated a rolling 120 day forecast of renewals in my territory and ensured any uncovered risk is clearly communicated in order to develop resolution strategies.• Accelerate Management Alumni• Trust Builder Award2023 Results:• Achieved 150% of Renewal Rate Target• Achieved 105% of Contract Term Length Target• Achieved 150% of Incremental Growth TargetThe Salesforce Marketing Cloud is a leading global provider of cross-channel digital marketing solutions that empower organizations of all sizes to communicate with their customers through email, mobile, social media, Web and marketing automation.

• Manage SMB Accounts including 23andME, Olympus and Blue Cross Blue Shield• Exceeded annual KPI targets for Marketing Cloud Renewals• Helped drive 500k+ in Incremental Sales• Negotiated complex contracts with clients to overcome objections and identify solutions• Achieved Renewals Motivator Award + 2019 Results:• Achieved 100% of Renewal Rate Target• Achieved 102% of Contract Term Length Target• Achieved 150% of Incremental Sales TargetThe Salesforce Marketing Cloud is a leading global provider of cross-channel digital marketing solutions that empower organizations of all sizes to communicate with their customers through email, mobile, social media, Web and marketing automation.

• Manage Enterprise accounts including: Google, Amazon, Boeing, Saint Jude Medical, Apple• Exceeded quarterly and annual KPI targets for Perpetual, Subscription, IoT and Cloud Renewals• Cross-sell and up-sell PTC Premium Support offerings • Negotiate large and complex contracts with clients to overcome objections and identify solutions• Career and personal mentor to a Junior Marketing Specialist• 90%+ close rates and on-time renewals for all quarters in fiscal year 2016• Low churn (2% Annually) with high customer success metrics• 2016 Achievement: 114.66%

• Promoted to West Coast Senior Rep. in 2013, managing 22M Territory and Enterprise Renewals• Nominated for the Emerging Leaders Program - 18 Month leadership program developed to shape and strengthen today's leaders.• Completed Emerging Leaders Program - 2014• Exceeded quarterly revenue targets• 90% Close Rates and On-time renewals 12 Quarters in a row• Achieved Presidents Club - January 2014• Invoicing Targets Exceeded • 2014 Achievements: 121.06%• 2015 Achievements: 110.82%

• PTC Acquired Relex Reliability Corporation in Greensburg PA - Promoted and assigned to the Acquisition Representative• Trained in Goldmine CRM • Built relationships with Relex internal representatives and external customers• Grew the Relex Support business 12% Year over Year• Successfully merged the acquisition with PTC, and streamlined the renewal process.• Exceeded quarterly revenue targets• 2012 Achievements: 105.87%• 2013 Achievements: 109.96%

• Trained in Oracle, Siebel Sales and Siebel Cards for business accounts• Manage Small, Medium Maintenance business to exceed quarterly revenue• Annual Quota of 9M• Achieved 2009 Maintenance Sales Rep “Rookie of the Year” award• Establish sales leads to direct sales• Work with re-sellers to establish support value and process renewals• Manage eLearning (PTCU University) maintenance renewals and Mathcad Maintenance renewals• Negotiate maintenance renewal contracts with customer• Exceeded quarterly revenue targets• 2009 Achievement:135.94%• 2010 Achievement:120.46%• 2011 Achievement:101.32%

Marketing and Sales Administrator• Work with Direct Sales Representatives to key in sales sheets and maximize revenue.• Work with collection representatives to provide customers with information regarding their accounts.• Monitor and provide information regarding a Satellite Dish Buy Back program• Sell residential customers Digital Cable, High-Speed Internet, and Telephone.• Provide correct information to technicians regarding proper company promotions and troubleshooting tools.• Work with a credit assessment agency to determine the risk level of a new or upgrading customer.• Cross-selling to construction firms and MDU owners• Meet a bi-weekly sales quota • Trained at CSG and ACSR