LifeSupplyUSA’s branded home and outdoor supplies are sold across multiple ecommerce platforms, including Amazon, Walmart, Home Depot, and others.• Oversee all business operations, including all supply chain and logistics activities, inventory planning, procurement, budgeting, sales forecasting, IT administration, and ERP system optimization.• Reduced operating costs by 13% by moving warehousing and distribution to a west coast 3PL.• Responsible for top line revenue growth through optimization of inventory placement with Amazon, standardizing pricing and catalog listings across all e-commerce platforms and developing an inventory demand planning and purchasing model to support optimal inventory levels with greater turns.

FTEX makes EVs more accessible and attractive by extending their range, offering maximum efficiency. They design the world’s most advanced power management solutions for various electric vehicle lines

AODES USA is the US arm of ODES Industries Co, Ltd., a multinational registered brand in over 100 countries. AODES USA's portfolio of products is comprised of Off-road ATV’s, UTV’s, snowmobiles, and golf carts, with versatile lineups of PathCross, WorkCross, TrailCross, and AlpineCross. I evaluated their financials, systems, and global operations to provide recommendations for a framework for success and growth in the US market.● Created their 2024 sales and operating budgets.● Established all initial supply chain and SIOP processes, focusing on LEAN methodologies and adhering to ISO9001 standards for documentation.

Bravo Sports leads the action sports industry with the latest designs in high quality skateboards, scooters, ride-ons, skates and protective gear from leading brands Sector 9, Enjoi, Blind, Almost, Six Six One, Nutcase, Pro-Tec, and others.I was brought on board to optimize global operations and the IT infrastructure in preparation for the sale of the company. Oversee all operations to include fulfillment for D2C and B2B e-commerce and direct retailer sales, including Walmart, REI, Best Buy, Target, and Amazon. Direct production, demand planning, IT administration, customer service, domestic and international distribution utilizing owned warehouse and 3PL’s.● Increased inventory turns by more than 100% within three months by improving demand planning● Reduced operating costs by 35% through consolidation, process refinement, and ERP optimization.● Diversified manufacturing with production in Mexico, China, and leveraging external sourcing firms● Relocated all inventory and operations from 170K SF location in Santa Fe Springs to new 260K SF facility in Temecula, completing the project under time and budget.

Led the Continental Tire and Selle Royal joint North American distribution venture. Responsible for the import, sale and distribution of eight of the world's leading cycling brands, such as Continental, Fizik, and Crankbrothers. Designed and developed the organizational structure, processes and systems that grew the company’s revenue by more than 40% within two years. Exceeded all revenue targets while consistently remaining under budget.● New B2B e-commerce initiative increased customer order activity by 20% with a corresponding 15% increase in CSAT scores● Restructure of distribution centers led to a 18% reduction in labor costs and 50% improvement in order fulfillment time● Refined and enhanced the use of ERP (SAP B1) to reduce manual input which resulted in a significant reduction in data errors● Increased net profit 3% in year one, and an additional 4% in year two

Yuneec is a global consumer and commercial electronics manufacturer, specializing in UAV technology.As COO I was responsible for the P&L of the Americas region, with direct responsibility for Sales, Marketing, Finance & Accounting, Information systems, Operations, information systems, HR and post sale support for the U.S., Canada, Central and South America. Utilizing TQM and Lean methodologies developed all business processes for the Americas region. Established an industry leading customer support organization with global contact centers which provided 24X5 support.Key accomplishments include:• Increased revenue by more than 20% by bringing on new key distributors and resellers• Reduced annual warehouse and logistics expenses by $300K by outsourcing and relocating all fulfillment operations• Improved Customer Service & Support CSAT scores by 30% while reducing department size through the optimization of the global support contact centers through integrations with corporate CRM (NetSuite)• Increased local operating profit 15% by restructuring of back office to make more efficient use of business systems with improved processes• Reduced service delivery time by 22% by launching a nationwide 1000 store service program partnership with Best Buy

Directed all business operations for the Americas region. Improved operational efficiency while reducing cost to contribute to the region increasing annual revenue by 28%. Oversaw all logistics and fulfillment operations as well as the Sales Operations, Finance, Customer Service, Technical Support, Technical Repair, Information Systems, and Training Departments. Responsible for supporting all existing resellers while also developing and supporting new accounts. Led the implementation of the corporate ERP and CRM solution with Oracle’s NetSuite. • Responsible for the creation and implementation of the company’s e-commerce solution which added $1.3M in net revenue with $250K of additional profit within 1 year• Added $300K in annual services revenue by creating consumer and commercial service plans• Increased NPS by 48% through the implementation of several initiatives, including the use of WFM for scheduling support staff and creating new corporate process format and structure adhering to ISO 9001• Developed an obsolete inventory program which generated more than $1.7M in top line revenue within one year while clearing out slow moving inventory• Reduced support and services costs by more than $200K by implementing a corporate wide ERP and CRM solution with integrations to the customer care contact center solution, Ring Central/InContact.

Verint (NASDAQ: VRNT) is an industry leader in software and hardware products for customer engagement management, security, surveillance, and business intelligence. Oversaw several geographically dispersed technical service and support teams. Led the support account management team, workforce management (WFM) enterprise and SaaS application support throughout North and South America to many Fortune 500 companies. Collaborated with product development and sustainment engineering on required application changes. • Reduced support costs by more than $100K within one year through the implementation of cross-regional support with EMEA and APAC.• Increased client SLA attainment from 66% to 95%• Designed and implemented global support process which allowed company to provide 24X6 support globally

Sightly develops software and creates geo targeted video ad campaigns for businesses utilizing Google’s first-party profile, location, search, and channel data.Developed and directed all new customer implementations for SMB’s purchasing digital marketing and advertising services. Oversaw two corporate contact centers in California and Egypt responsible for lead generation and cultivation, as well as all inbound customer service and support. Established and developed the customer service, product support and sales operations departments with all associated processes. Created sales and service plans that increased and accurately forecasted growth and improved customer retention.• Increased net monthly recurring revenue by more than 100% within one year by implementing a product upsell program, coupled with process adherence• Increased customer renewal rates by 30%• Designed and developed the Customer Support, Account Management and Quality departments, with all associated processes and CRM implementation

Ricoh ( NASDAQ: RICOY) is a Japanese multinational imaging and electronics company that manufactures and markets office automation equipment, electronic devices, and photographic instruments.Directed all business operations for the Western region, including Sales Operations, Customer Service, service contract management, Billing and Collections. Oversaw and managed the transition of business systems from a proprietary CRM to Oracle 11i.• Improved region’s national ranking from last of six, to first within one year. Maintained top ranking throughout my tenure• Decreased 60+ AR balance from 35% to less than 13% within 9 months• Increased customer service favorability scores by 80% within 6 months

Motorola Solutions (NYSE: MSI) is the leader in Next Generation 9-1-1 and Emergency Notification solutions and services. Directed two sales operations centers in the U.S. and Canada responsible for $200M+ annually. Developed and implemented the quote-to-cash system utilizing Salesforce, FPX CPQ and Epicor ERP. Managed two sales engineering teams responsible for designing and quoting hardware and software configurations for public safety and emergency communications systems.• Improved order and fulfillment process which resulted in a savings of $1.4M• Designed automated sales configuration tools which reduced system configuration and quote delivery time by 40%

Responsible for the team providing technical support and services to public safety emergency communications centers on company's software and hardware.• Achieved a 30% improvement in support response time SLA’s by implementing skills-based call routing in Avaya PBX

Oversaw five departments with responsibility for company communications, training, transportation, administration, planning and operations. Managed company budget and procurement of all equipment and supplies. Trained new company officers and managers.