Ryan Bouley Email & Phone Number

Kansas City, MO, US

Kansas City Metropolitan Area

• Program owner of the Novo 360 Diabetes and Obesity program with estimated earnings of $3,000,000 and total program revenue of $21.5 million
• Primary point of contact for all Novo 360 program inquiries; ranging from workflow, IT, or data analysis
• Leverage Snowflake and Tableau to create and distributing weekly internal reporting, weekly external reporting, monthly reporting, and quarterly reporting that goes to an audience of 30+ individuals ranging from.
• Participate in B2B meetings to discuss Novo 360 performance as well as potential future Center of Excellence models
• Facilitate weekly meetings with 5 the Retail Pharmacy Call Center team to discuss Novo 360 operational inquiries, IT issues, and demo new functionality for the 35 Call Center colleagues to leverage
• Assist in updating training documentation and talk tracks that get leveraged by the Retail Pharmacy Call Center team

Kansas City Metropolitan Area

• Product owner of Patient Care Central, the telephonic outreach platform that Pharmacy colleagues leverage to deliver Patient Care opportunities to CVS patients
• Assist cross-functional teams in creating net-new campaigns or editing existing campaign that run through Patient Care Central
• Facilitate weekly meetings with five PCC Product Support and two PCC Dev IT Partners to gather status updates and assist with incident resolution. Through this process I assisted with closing more than 2,000 ServiceNow.
• Partner with store Help Desk team to update 50 Patient Care Central Knowledge Articles to ensure CVS Help Desk colleagues have the most up-to-date information when navigating Pharmacy team inquires
• Owner of the PCC myPatientCare Team inbox. Responsible for answering District Leader and Regional Leader emails on Patient Care Central inquiries
• Partner with five local Kansas City metro Pharmacy teams to assist with in-store validations of Defect resolution, and Post Production Validations of all PCC related project builds

Overland Park, Kansas, United States

• Prepared and performed system build, testing and conversion project tasks using the implementation methodology
• Trained five teams of end user clients on system functionality and process flows within the assigned platform and area
• Prepared and communicated status updates to appropriate client and Netsmart project team members
• Supported client meetings, events and internal team initiatives
• Reported solution status, risks, and issues to client and project leadership
• Maintained client relationships and navigated through conflict and complex relationship situations to achieve business objectives

Kansas City, Missouri, United States

• Utilized Sales Connect Universal Dealer to process 150 trades daily for SS&C clients, thus helping team hit SLA
• Communicated with 30-50 clients or financial intermediary firms daily to validate mutual fund trades

Kansas City, Missouri, United States

• Utilized the Tech Portal to implement 595 changes for the Model Experience Reporting team
• Utilized HFMA's website and Cerner Wiki's to create Best Practice guides that Cerner clients and stakeholders can use

Kansas City, Missouri, United States

• Utilized Microsoft SQL Database to randomize patient PHI so Cerner can demonstrate what RevWorks can offer to future Clients
• Utilized Python and Microsoft Visual Studio Code in completing Cerner projects
• Responsible for validating and delivering weekly and monthly reports to three RevWorks Clients

Kansas City, Missouri Area

• Provided prompt beverage service while adhering to all aspects of food safety
• Interacted with and served 50-75 customers daily, instilling brand promise, and creating repeat clientele
• Responsible for all store closing procedures
• Trained a Barista for the Crossroads location on milk steaming, espresso basics, and latte art

Olathe, KS

• Trained in all areas of the business
• Handled manager on duty functions in lieu of store leadership
• Created a back-to-school lunchbox display tying in items from 4 different departments that lead to in store sales growth of 10% for that month

Bachelor Of Business Administration - Bba, Management, 3.76

Activities and Societies: Table Tennis, Vice President, Founder International Business Club, Founding Member • Graduated Magna Cum Laude •.

Assosciate Of Arts, Liberal Arts, 3.79

Activities and Societies: Phi Theta Kappa • Graduated with Honors • Earned Dean's List for Spring 2016, and Fall 2015, 2017 semester •.