Ryan Bowman Email & Phone Number

Washington, DC, US

Columbia, MD

Columbia, MD

Columbia, Maryland, United States

Nottingham, Maryland

Primary responsibility of maintaining networks at approximately 470 branch locations and 7 core network locations Utilize various technologies including Meraki firewalls, MR wireless, Cisco switching, Cisco firewalls, and MPLS Provide performance metrics and charts to Executives Act as 3rd level escalation point for technical support of network issues.

Bethesda MD

Presented solutions to management and secured funding for implementation of new technologies Lead Engineer on a project to separate one corporate entity from the rest.  Developed and managed the installation of new wireless infrastructure for Corporate headquarters while providingzero downtime for users Developed and deployed Cisco ACS as a central.

Winfield, MD

• Maintain Computer System at Winfield Community Volunteer Fire Department. System consists of Windows 2008 Active Directory running on Dell server VMware’s ESXi hypervisor. Network Infrastructure includes Cisco PIX.
• Perform the following functions: diagnose internet and network outages, hardware setups, IMAC: user accounts, security groups and file shares.
• Create proposals for new infrastructure or changes to be implemented to existing infrastructure.
• Setup laptops in each of the seven fire and EMS vehicles. Laptops are running incident management software and need to communicate with each other states as well as being able to receive calls from Carroll County.

Columbia, MD

Lead engineer and SME for other engineers on the team Provided detailed documentation for work performed at job sites using Connect Wise Ticketing System Responsible for ordering, monitoring, troubleshooting, and installing WAN circuits including T1, DSL, and EoC Performed Level 1 through Level 3 remote and onsite support  Installed and configured VoIP.

Baltimore, MD

Performed Level 1 responses to phone calls from branches on issues ranging from: software issues associatedwith student academic tests/management, training, hardware issues, general IT questions, and networkreconfiguration to accommodate new technologies Created Footprints ticket to escalate issue to Level 2 or Level 3 support as necessary

Timonium, MD

Initial call taker on 95% of support calls to IT Created HEAT ticket and gathered required information to solve or escalate ticket  Prepared purchase orders for vendors and prepared invoices for Accounting

Chevy Chase, MD

• Performed team driven support to company needs including: Office suite issues, laptop performance issues, blackberry issues, new user setups, printer maintenance, inventory, other projects generated by upper management.
• Scheduled technicians for printers and copiers support on an as needed basis. Completed monthly page count audits on copies and printers.
• Performed minor maintenance to mission critical systems.

Bachelors Of Science, Information Systems Security

Associate'S Degree, Computer Systems Networking And Telecommunications