Ryan Brady, Phd Email & Phone Number

Edinburgh, Gb

Edinburgh, Scotland, United Kingdom

● Successfully delivered a pipeline of customer experience and Amazon operational improvements that was responsible for saving Amazon $4 million in 2024. ● Leading and managing investigative programs across multiple teams at Amazon to surface defects and drive improvements to the customer experience. ● Organizing Kaizen process improvement events with cross-functional teams to understand root causes and improve the customer experience. ● Performing deep dives into the delivery experience to surface and solve defects to reduce operational costs for Amazon and improve customer retention.● Database management and SQL query writing to obtain data to report on relevant metrics. ● Presenting WBR and QBR documents to senior leadership in an easily digestible format ● Managing business-to-business relationships with Royal Mail, DPD, and Hermes.

Edinburgh, Scotland, United Kingdom

● Successfully led and managed cross-functional teams to deliver complex training and development programs across Europe and Americas for 52,000 employees, ensuring timely delivery of products and adherence to quality standards.● Developed and implemented comprehensive project plans, including scope definition, resource allocation, and risk mitigation strategies.● Conducted regular project status meetings, providing updates to stakeholders and addressing any challenges or roadblocks.● Utilized project management tools and methodologies, such as Playbook, Miro, Quip, to facilitate project execution and ensure effective communication across teams. ● Acted as a liaison between technical teams, business units, and executive management, fostering strong relationships and facilitating effective decision-making to deliver global products. ● Mentored and coached team members, fostering their professional growth and enhancing their project management skills.● Implemented and monitored project metrics to measure progress and identify areas for improvement, driving continuous process enhancement.

Edinburgh, Scotland, United Kingdom

- Leading 1-1 customer interviews to perform usability testing across multiple EU countries - Administering quantitative surveys to customers across multiple EU countries - Leading large and high impact projects across multiple countries and multiple teams. - Designing research roadmaps for Amazon EU user research team based on needs of stakeholders. - Presenting results to stakeholders to help make informed decisions. - Hands-on experience with: lab-based user testing, remote testing, concept evaluation, field research, and survey design - Analyzing click-stream data to determine customer pain points within a given customer journey. - Creating customer journey maps and leading design workshops to inform product designers. - Translating research results into digestible business advice.

- Managing multiple research projects and teams investigating cognition in human children and nonhuman primates. - Secured $200k to fund research over two years from grant writing- Analyzing data to translate into peer reviewed publications- Dissemination of results at conferences- Presentation of conclusions of research for public engagement and understanding

Edinburgh, Scotland, United Kingdom

- Managing multiple research projects and teams investigating cognition in human children and nonhuman primates. - Writing grants to fund research - Analyzing data to translate into peer reviewed publications- Dissemination of results at conferences- Presentation of conclusions of research for public engagement and understanding

Atlanta, Georgia, United States

- Led the ape cognitive research program at Zoo Atlanta. - Trained gorillas and orangutans to use touch-screen computers- Installed public engagement booth for public to watch orangutans working on computers. - Managed multiple research projects and teams investigating cognition in gorillas and orangutans- Analyzed data to translate into peer reviewed publications- Disseminated results at conferences- Presented conclusions of research for public engagement and understanding

Doctor Of Philosophy - Phd, Psychology

Master'S Degree, Psychology

Bachelor Of Science - Bs, Psychology