Ryan Burch Email & Phone Number

Cary, Nc, Us

Madison, Wisconsin, Us

Madison, Wisconsin, Us

El Segundo, Ca, Us

Drive and maintain product journey for Billing and Payments across DIRECTV product suiteCreate, maintain, and own multiple high-priority epics and capabilitiesDrive organization to become more data driven and analytics focused in creation of features, capabilities, and epicsHigh-priority turnaround on critical business needs

Indianapolis, Indiana, Us

Planned, strategized and owned multiple SAFe epics to improve healthcare provider experience in portal as related to payment and remittance spaceCoached and help individuals and teams move from waterfall to Scaled Agile Framework for Enterprise (SAFe)Collaborated with software development teams for high-priority turnarounds and critical customer needsCreated multiple roadmaps and user journeys to optimize healthcare provider experience

Indianapolis, Indiana, Us

Planned, strategized and owned multiple SAFe epics to improve healthcare provider experience in portalCoached individuals and teams move from waterfall to Scaled Agile Framework for Enterprise (SAFe)Collaborated with software development teams for high-priority turnarounds and critical customer needsCreated multiple roadmaps and user journeys to optimize healthcare provider experience

Ipswich, Ma, Us

Planned, strategized, and helped point-of-care product for clinicians with a focus on pharmaceutical contentLaunched a mobile application in the point-of-care space for clinicians with a focus on pharmaceutical content in three months, with a 4.3 star review rating on Google Play and Apple App StoresCreated and maintained roadmap for all mobile products in point-of-care space that details features, timing of releases, and needs from development teamsCreated roadmap for analytics that allows for the delivery of automated engagement reports to customers that demonstrates value of product to their clinicians

Ipswich, Ma, Us

Worked as Epic owner in a SAFe development environment, and responsible for product-centric projects and features from business case through go-to-market release.Planned, strategized, and helped re-launch flagship product in point-of-care space for cliniciansRe-launched mobile application for flagship product, resulting in 1.6 positive star increase (3.2-4.8) and 2,000 on Google Play and Apple App StoresCreated and maintained roadmap for point-of-care mobile product that outlined features, timing of releases, and needs from development teamsLeveraged analytics systems to create engagement reports for at risk customers to increase renewals

Ipswich, Ma, Us

Contributed to and tested a point of care reference medical application for healthcare professionalsImplemented Google Analytics for continued data analysis of customer usageDesigned features around data-analytics to continue data driven development for new productsBuilt unit, integration, and end-to-end tests for front-end and back-end facing microservicesWorked as a part of a SAFe team for continued software development and release

Mumbai, Maharashtra, In

Analyzed requirement and design documents to create test scenarios and test scriptsPrepared test strategy and data strategyIdentified potential risks in testing and come up with mitigation planPerformed system and Integration testingSupported Business users during User Acceptance testing

Chapel Hill, Nc, Us

Delegated help ticket flow and assist clients with various aspects of the Davie Database SystemData entry and modification, query building and retrieval in an enterprise-level database system with thousands of concurrent usersAnalyzed and interpreted system data checks and implement appropriate resolution strategiesWorked independently to manage and prioritize multiple projects and complete tasks by deadlines

Chapel Hill, Nc, Us

Was responsible for technology and network upkeep in student living areas Coordinated with RAs to design technological activities and programs for studentsTroubleshot various hardware and software issues related to the students in the Residence Housing Association (RHA)Proficiency in manipulating and troubleshooting an enterprise-level wireless network

Winston-Salem, North Carolina, Us

Estimated costs of library services for a regions in North CarolinaManagement of Librarian Database for NWAHEC, which includes 10 counties in northwest North CarolinaIRB committee member for a study on educational needs for students in low-income areasUpdated and modernized NWAHEC website

Master Of Library & Information Science - Mlis, Information Science

Bachelor Of Science, Information Science