Offering Waste solutions and Cleaning services for commercial and residential customers

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⁃ Manage a portfolio of accounts to achieve long-term success ⁃ Develop positive relationships with clients ⁃ Act as the point of contact and handle customers’ individual needs ⁃ Generate new business using existing and potential customer networks ⁃ Resolve conflicts and provide solutions to customers in a timely manner ⁃ Supervise account representatives to ensure sales increase ⁃ Report on the status of accounts and transactions ⁃ Set and track sales account targets, aligned with company objectives ⁃ Set own Margins to ensure profitability on orders ⁃ Product knowledge and adapt selling new products to variety of customers (including NHS Trusts)

• Making appointments to meet new and existing customers• Understanding customers needs • Making presentations to promote new products and special deals • Agreeing sales, prices, contracts and payments • Advising customers about delivery schedules and after-sales service• Keeping in contact with existing customers in person and by telephone recording orders and Sending details to the sales office • Watching your competitors and the products they are offering • Going to conferences and seminars and keeping up with industry trends meeting sales targets • Reporting sales trends • Meet personal and team sales targets• Maintain and expand client database within your assigned territory

• Hermes account manager• Printing Ebay invoices for processing• Printing Website invoices for processing• Uploading Amazon orders for processing• Processing & printing Amazon orders• Answering messages on eBay and Amazon• Answering A-Z claims on Amazon (Create an A-Z s/s Tracker)• Answering claims on eBay• Answering claim on PayPal (Create an Paypal claim s/s Tracker)• Updating Amazon SKU’s• Maintaining stock levels on Amazon and eBay• Check delivery exceptions• Dealing with returns and credits• Dealing with customer queries• Update sales reports including wallboard• Completing administrative work as required• Keeping track of the new products and forthcoming developments• Nightly dispatching• Uploading new products to Amazon and eBay (Overflow)• Processing eBay order (Overflow)• Delivery labels (Overflow)

• Inbound and outbound calls to customers • Customer Service• Daily objective meetings• Meeting weekly targets• Arranging collections and deliveries• Delegating Tasks• Using computer systems• Assisting colleagues with problems/queries • Ordering and managing stock

• Answering customer enquiries• Cash Handling• Delegating tasks• Bookings• Producing Internal and External Invoices• Customer Service• Stock replenishment

Inbound and outbound calls to customersProblem and query solvingDecision making skillsTaking responsibility Using computer systemsMeeting targets and deadlines