Responsible for the design, implementation, maintenance and development of infrastructure monitoring systems covering multiple data centers In multiple locationsManagement of monitoring teamProduct specific R&D

Management of the Citrix support and infrastructure teamsResponsibility for Multi Tennant Citrix Desktop as a Service platformsBuild and Management of Citrix instances aswell as shared/dedicated VDI solutions.Product specific research and development.Providing professional development/technical training for apprentices.

Cloud Services (private,hybrid,public)Server systems and infrastructure Engineering 3rd line Windows and Linux Server Support (collocated/dedicated) Advising on client side issues where appropriateResearch and DevelopmentProviding Training for new Engineers and Apprentices

IT infrastructure and Network Management.Systems DevelopmentManagement and Maintenance of Microsoft and Apple Servers and Workstations as well as Bespoke SEN systemsProviding Support for 450 Users at varying levels across multiple platforms.Reporting directly to SLTProviding and delivering guidance and training for Apprentice's and staff as necessaryDesigning and delivering solutions to meet the school's dynamic requirementsWorking with external service providers to ensure pre agreed SLA's are maintained.Providing Safeguarding in all IT (internet/e-mail filtering, and inappropriate content blocking)

Manufacturing ,testing, and programming of bespoke and complex server and high end workstation solutions mainly for uk academic and scientific communities.Providing remote and onsite support for all level's of issues from hardware failure to software and configuration requirementsAdditional Responsibilities over Quality control and Test/RMA of faulty components.