• Successfully managed three Enterprise Rent-A-Car locations, delivering exceptional service and operational excellence.• Developed leadership skills to drive performance and growth across multiple branches through team development, customer satisfaction, and operational efficiency.• Analyzed market trends, optimized processes, and implemented innovative solutions to enhance competitive edge.• Achieved top rankings among St. Louis branches, demonstrating significant impact in various performance metrics.• Spearheaded fleet growth, implemented strategies to increase revenue, and maintained high-income per car averages.

• Managed overall collaboration needs to ensure third-party and corporate communication goals were exceeded.• Served as Lead to agents and third-party carriers, monitoring freight across the country during times of limited and unreliable contractors, necessitating quick pivots.• Managed customer experience for top priority accounts, ensuring compliance with heightened expectations of safety and operational excellence.• Drove third-party outbound lead generation to close gaps in coverage, avoiding revenue losses due to capacity challenges.

• Managed the operational and navigational requirements for dispatching multiple drivers on a dedicated account across the St. Louis and Kansas City markets, reporting directly to the CEO.• Served as Project Manager for escalations, addressing day-to-day operational issues between buyers and suppliers, as well as customers and drivers.• Took ownership of resolution communication for customer inquiries and requests.