- Serving the London and surrounding area as a mobility sales specialist. - Working with customers to meet their cellular connection needs- Developing team members to help build a customer service driven environment - Drawing on skills in the technologies industry to ensure 100% customer satisfaction

Worked in an insurance sales and advisory role focused on providing customers with opportunities through outreach via phone channels. - Contacted current and eligible customers to provide insurance opportunities - Effectively communicated coverage, rates, and requirements for sales - Maintained and exceeded set statistical and sales goals on a regular basis - Maintained account information while directing customers to correct financial departments.

- Worked as a sales associate specifically in the field of modern contemporary furniture. - Generated sales within the store while achieving personal sales goals - Created customer appealing displays using furniture and living accessories - Maintained customer records regarding purchase orders, returns, and invoices - Continuously strived to expand my own personal knowledge of furniture design to best help customers with their shopping needs

Sykes Health Care Connect Ontario Worked as a Patient Assistance Representative assisting in searches for a family health care provider. - Created a secure and consent based caller environment - Upheld specific government security requirements - Data collection/entry - Provided recommendations for health care needs Sykes Roadside Assistance Customer Service Representative Worked as a Roadside Assistance Emergency Operator servicing members across North America. - Provided emergency roadside assistance for members of over 20 different auto/retail clubs. - Maintained frontline corporate relationships with contracted towing facilities across the country. - Answered daily phone calls and online communications. - Maintained customer profiles by keeping personal information up to date. - Completed follow-ups with customers regarding escalated roadside service inquiries. - Provided feedback on operating systems performance and dependency Sykes Capital One Credit Card Services - Senior Account Manager Worked as a Senior Account Manager servicing all customers with advanced/escalated inquiries. - Daily accounting, banking and financing for customers. - Created financial plans for multiple credit accounts for complete cost effectiveness. - Updated member information, maintained personal records including confidential confirmation. - Created payment plans for members to minimize risk of overdue/ late payments. - Used multiple financial programs to organize personal member information and accounts/records. - Utilized key skills such as advance math, customer service and updated financial market knowledge