Ryan Cane Email & Phone Number

City Of Johannesburg, Gauteng, South Africa

Collaborating closely with Sales and Support teams to ensure seamless client experiences.Arranging and conducting all customer demos for products averaging around 15 demos per month.Managing and delivering all customer proofs of concept (POCs) for products.Conducting regular account reviews to assess progress and strategize future growth opportunities for clients.Nurturing long-term partnerships by maintaining open lines of communication and providing consistent support.Establishing strong relationships with key customers, resulting in increased customer loyalty.Coordinating with internal teams to provide prompt support and address client needs efficiently.Enhancing customer satisfaction by proactively addressing concerns and providing tailored solutions.Identifying upsell opportunities through frequent account reviews, contributing to increased revenue generation.Conducting in-depth product training sessions for clients, leading to increased product adoption and satisfaction.

Johannesburg Metropolitan Area

Supported sales executives in deals involving technical and operational solutions.Provided technical and after-sales support for digital signage installations.Negotiated pricing with suppliers.Conducted market research to identify new business opportunities and strengthen competitive positioning.Supported post-sales efforts by fostering long-term relationships and repeat business.Created tailored solution proposals addressing customer-specific challenges.Evaluated customer feedback to improve pre-sales processes and client satisfaction.Collaborated with sales teams to craft strategies for complex deals, boosting revenue.Built relationships to establish long-term business growth.Managed accounts to retain and expand business relationships.Demonstrated products to highlight benefits and encourage purchases.Enhanced customer satisfaction by delivering tailored pre-sales presentations and demonstrations.

Providing telephonic and onsite support for clients using Sophos and Maas360 Internet Security Software.Planning and implementing internet security projects.Conducting software proof of concepts at potential clients.Providing training to all customers utilising Sophos Security Software.Conducting Pre-Sales technical presentations to all potential prospects.Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.Evaluated client needs and expectations, establishing clear goals for each consulting engagement.Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.Collaborated with other departments to help meet IT needs and properly integrate and secure systems.Coordinated IT operations activities to deliver smooth flow of daily business needs.Oversaw IT department operations and training.Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.Leading skilled IT team in providing exceptional technical support, fostering collaborative environments that promoted professional growth.Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.Improved network efficiency by implementing new server configurations and optimizing system operations.Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.Oversaw daily performance of computer systems and immediately responded to any critical issues keeping networks up and running.Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.

Managing and implementing all internal software.Evaluating software from different software vendors.Typing up business cases to implement software solutions.Troubleshooting software applications.Liaising with outsourced development teams.Project planning for implementing software.Providing internal software support.Liaising directly with Top Management on all issues experienced on projects.Updating and maintaining the Company website via an updating web portal.

Diploma In Electronic Engineering, Electronic Engineering

Mcse Certificate

A+ Certification Certificate

Diploma In Electronic Engineering (N1 To N6)

National Senior Certificate