Ryan Cap Email & Phone Number

Stamford, Connecticut, Us

Stamford, Connecticut, Us

-Facilitate a high priority agile scrum team delivering real-time features on the booking/reservation management system that are driving double-digit YoY growth in conversion, CSAT, and revenue.-Designed and delivered credit card ad placement inside booking path with post back of new credit card offer for instant use by consumer; coordinated development/testing work across 3 companies and 11 major systems; eliminated unnecessary API calls resulting in improvements in performance and security.-Built easy to use dashboards and concise reports (Google Analytics, NewRelic) for stakeholders, leadership and team members providing key metrics and identifying concise opportunities for improvement and intervention. -Guiding delivery of new booking process for mobile app features from design and development to testing and delivery; simplifies the flight booking process and adds revenue generation opportunities; transactions have increased three-fold in first release.-Performed a GDPR deep-dive assessment to facilitate enterprise remediation effort for customer-facing app and kiosk applications. Facilitated cross-org team with database/SQL, IT security, legal, marketing and IT operations teams. -Analyze and deliver recommendations to improve service response times, page load time, accessibility and general performance of customer facing applications.

-Researched emerging technologies to improve the speed to market of new features, improve the customer experience and drive tangible business results. -Built business use cases and project plans for senior leadership on future technological enhancements.-Conducted detailed audit to ensure compliance with WCAG 2.0; delivered full remediation plan, methods and timetable.-Designed and coded disaster recovery API scripts along with applications disaster recovery plan.-Installed and administered JIRA

-Served as capability delegate for Managing Director on IT Reliability Program; presented status updates on critical projects and reliability research at biweekly leadership meetings. -Analyzed reliability risks and presented detailed action plan options to leadership; operationalized elected remediation options. -Led cross functional team meetings to drive improved system performance and reliability across multiple action items.

-Coordinated and investigated the discovery phase of data center migration and centralization of 1,000+ servers. Worked with various levels of leadership and developers to identify and inventory equipment for consolidation and transfer.-Built, organized and maintained a SharePoint website for Training and Development opportunities from a myriad of sources including: internal, supplier offered, industry and third party providers to facilitate training requirements while meeting budget goals.

Miami, Florida, Us

-Developed system requirements and project materials for new operating equipment status system. -Developed web database to track and manage bridge equipment and computers on fleet. Streamlined and standardized monthly reports from each ship to headquarters. -Analyzed system risks and equipment failure potential, by ship. Produced recommendations for senior management to improve ship performance and reduce costs, while maintaining secure global telecommunication and computer bridge equipment.

Bachelor'S Degree- Business, Operations Management Concentration

Master Of Business Administration - Mba