Ryan Carlson, Pmp Email & Phone Number

Green Bay, Wisconsin Metropolitan Area

- Scoped and created an entire certification program from scratch for our external clients to utilize for furthering knowledge and limiting internal touches.- Created an internal badging program to better strengthen overall product knowledge across the company.- Created a client and partner on-boarding program that includes both eLearning and instructor led training sessions that decreased hours needed by trainers.- Assisted with the evaluation and selection of a new company-wide LMS.- Developed content roadmap for Education Services to grow eLearning offerings that directly impact client implementation, certification programs, third party on-boarding, and revenue generating courses.- Created the format/template for all vertical fundamental eLearning courses which saved between 15/20 hours per course (reduced cost of professional services by $1,000 per implementation).- Saved the training department thousands of hours on eLearning content creation on maintenance and course offering expansion.- Created the entire Instructor Led Training workshop and pre-workshop content roadmap.- Implemented Agile/Scrum methodologies to my department for future growth and to manage our growing portfolio.- Developed SMEs outside of my department to understand and adhere to all Education Services' processes.- Aligned new releases that need eLearning supportive material with the educational strategy of the department.- Implemented and remained program manager for Knowledge Center Service (KCS) which is a self-service tool and after two years (there were 100,000 cases and 15,000 of them were closed with automated self-service) has resulted in +20,000 cases leveraging tech-touch and has stored +120 internal SOPs.

Boca Raton, Fl

- Developed and deployed several initiatives within the Customer Success transformational program (SIMPLEXITY) to support accelerated growth, scale, and client delight through business process improvements. - Program manager of Knowledge Centered Service (KCS) implementation through an entire company of 800+.- Created the training materials, guidelines, LMS course, marketing, scheduling, and weekly syncs to ensure successful KCS implementation.- Mapped out and revamped the entire training curriculum for Dermatology workshops and online training which was followed by seven other medical verticals.- Maintained documentation of departmental project plants, internal tracking documents, and progress of each stage or wave rollout.- Revamped Training Services entire training curriculum from adoption to optimization.- Became industry leader in our innovative learning approach with high net promoter scores, customer satisfaction, and high client retention. Due to this practice, we have had 0% churn based on training and implementation.

West Palm Beach, Florida Area

- Created software implementation project plans. Provided professional and clear communication and updates to ensure client expectations are met successfully.- Assessed new client's current workflow and consult with clients on the best approach for a successful software implementation.- Developed trusted client-advisor relationships by demonstrating an understanding of the client's business needs, expectations, and requirements.- Provided a high level of focus on client retention and satisfaction through proactive outreach.- Collaborated with resource coordination team to ensure proper resource allocation.- Drove consistency of product feature design across multiple product managers.- Led educational projects dealing with the restructuring of workshop agendas, curriculum, and realignment. - Led the revamp of RCM New Employee On-boarding, our largest growing vertical, with a team of SME's and instructional designer. - Provided training on new corporate initiatives or company-wide implementations on new systems (such as Salesforce).- Established internal training curriculums for current EHR verticals (including Dermatology, ENT, Opth) to train internal employees on both understanding the functionality of the system and how to successfully navigate the system.- Provided presentation skills for our public speakers and educators to feel comfortable and confident in front of groups ranging from 5-300 people while also engaging the audience through active learning strategies, problem-based learning, and dynamic content delivery.

West Palm Beach, Florida Area

• Trained practices around the country on the use of our Electronic Medical Assistant for clinical documentation includeing phsyicians, clinical extenders, office administrators and the staff. • Trained groups on the mastery of our EHR system through both in-person instruction (workshops and on-site health checks) and through electronic platfroms (such as GoToMeeting).• Worked collaboratively with office managers and physicicans to determine best practices for their daily operations including efficient EHR implementation, staff management, and government compliance.• Provided honest and fair feedback to physicians while onsite at their facitilies on handling potential downfalls from current workflows, troubleshooting common user errors, efficient e-prescribing practices, and providing additional training on areas where the staff seemed unsure.

West Palm Beach, Florida Area

Junior High English Teacher- Taught ELA, Intensive Reading/ELA.- Brought intensive level CMA and NWEA proficiency rates up.- Led credit recovery courses for students.- Followed very strict CSUSA procedure practices on daily, weekly, and monthly basis.- Started year new to school and by end was one of the most respected and sought after.

Marinette, Wi

Secondary English/Yearbook Teacher/Basketball Coach- Taught Advanced English 10, British Literature, American Literature, Yearbook.- Led active and engaging lessons based on accrued knowledge of literacy-based learning.- Worked to advance tenth grade students WKCE state test scores in both reading and writing.- Experienced in both Formative and Summative Assessment strategies.- Successfully and effectively managed a positive classroom environment.- Designed and evaluated students’ culminating projects, papers and essays.- Maintained a positive and encouraging rapport with students, parents and staff.

Powers, Michigan

Secondary English/History Teacher/Basketball and Track Coach- Organized Junior High class trips.- Developed the entire English and History Curriculum with one other individual.- In my 2nd professional year was asked to be a part of district’s hiring committee.- Coached junior high girls basketball, JV girls basketball, and boys track.- Effectively created positive relationships with students, parents, colleagues, and administration.

Bachelor Of Education - Bed, English Language And Literature/Letters

Master Of Education - Med, Educational Leadership And Administration, General