Ryan Carl Yu Email & Phone Number

Mountain View, CA, US

I lead the development of LLM-powered food ordering agents that automate the drive-thru order-taking process, boosting operational efficiency and upsell revenues for restaurants. My team's solution serves some of the largest Quick Service Restaurants (QSRs) around the world.

Mountain View, CA, US

As the Product Manager for Contact Center AI Insights, I work with amazing engineering and UX teams to develop and launch features using Natural Language Understanding and Generative AI/Large Language Models that provide analytical support to some of the largest contact centers globally.

Mountain View, CA, US

I was a Product Manager for Dialogflow, Google’s natural language understanding platform for developing virtual agents (chatbots and voicebots). I led both the Bot Management and Natural Language Understanding (NLU) Quality teams and developed features to help users continuously improve the conversational quality of their virtual agents.

Makati City, PH

Mountain View, CA, US

• Collaborated with Software Engineers, UX Designers, and UX Researchers to develop a new analytics console for Dialogflow, Google’s natural language understanding platform
• Defined strategy and product requirements, prioritized features, and supported development to meet launch deadlines
• Conducted analyses with UX Research teams to: (1) define and prioritize critical user journeys for Dialogflow Analytics based on user interviews, and (2) detect features that drive early bot conversation exits with.
• Crafted the product vision and 18-month roadmap for Dialogflow Analytics, going beyond traditional analytics to feature best-in-class dashboard customizability, machine learning-based bot improvements, and A/B testing.

Singapore, Singapore, SG

• Managed teams of data scientists and data engineers in developing artificial intelligence solutions for global clients
• Led the development of a customer segmentation product for a large Asian telecommunications client by using natural language processing to parse web search data and identify clusters among 34 million unique users
• Defined the data roadmap for a USD 400 mn Asian grocery distribution company, oversaw the development of a cloud data warehouse and operations dashboards, and integrated data insights into sales and delivery team.

Singapore, Singapore, SG

• Programmed machine learning models that enabled clients to unearth new insights and transform their strategies
• Created a time series forecasting system to predict when a bear market would occur in the Chinese economy for one of the ten largest sovereign wealth funds in the world, outperforming the company's original forecasts.
• Built a customer retention model for a global restaurant chain that: (1) identifies the churn likelihood of 700,000 loyalty card customers, and (2) creates personalized SKU promotions per user to generate additional.

Quezon City, Metro Manila, PH

• Taught a class of 39 undergraduate students topics in Advanced Operations Research, including Inventory Theory and Economic Order Quantity, Dynamic Programming, Queueing Theory, and Monte Carlo Simulation

US

• Promoted with a distinctive (highest performance) rating by consistently demonstrating strong client management and analytical skills in seven projects across six countries in three different continents
• Developed a digital banking product for a banking client entering the Vietnam market by conducting user interviews with over 100 potential customers and defining the customer journey roadmap to acquire two million.
• Prioritized and implemented revenue growth and cost-cutting initiatives for an Australian telecommunications client, working with the CEO, CFO, and Chief Transformation Officer to generate USD 700 mn in four months
• Managed teams of engineers in six factories across Thailand, Malaysia, and the Philippines to optimize semiconductor manufacturing processes that reduced chemical consumption costs by USD 6 mn
• Negotiated with six business units of a UK-based insurance client to identify and capture cost reduction opportunities in real estate, technology, and procurement to meet the CFO's target of saving USD 30 mn over the.
• Collaborated with a Southeast Asian Central Bank Governor and CEOs of 41 banks to define the five-year roadmap of the nation's banking industry, resulting in expanded banking access to over 900,000 small business owners

US

Manila, PH

• Reconciled conflicting technical proposals between the water engineering and economic evaluation teams to finalize the government’s consolidated USD 500 mn project to build water pump stations for drought-prone.
• Advised the Secretary of Finance on the optimal parameters for asset transfer in the privatization of a USD 135 mngovernment-owned insurance company that required capital infusion to meet capital adequacy requirements
• Prepared a financial model to structure an USD 800 mn train system operations project as a Public-Private Partnership

Jackson, Wyoming, US

• Developed a custom algorithm that critically streamlined the data analysis process for an engagement with a US-based Fortune 500 client

Amsterdam, North Holland, NL

• Set up a risk management framework that assesses the areas of exposures of the 100 biggest companies in the Philippines and identified financial derivative products most suited for each one’s need
• Streamlined and automated data management systems of the Financial Markets Department

Master In Business Administration

Bachelor’S Degree, Management Engineering, Minor In Decision Science