Ryan Copley Email & Phone Number

Cincinnati, Oh

Cincinnati, Oh

Cincinnati Area, Ky

·Works with lab and technical staff to resolve all IT infrastructure resources in Cancer and Blood Disease Institute. This would include desktop, laptop, mobile and networking solutions. ·Manages and maintains software licenses for CBDI Division for up to date needs of graphing and scientific research.·Maintains websites for Primary Investigators in division to allow current projects be available for outside institutions to access and learn.

Cincinnati, Ohio Area

Primary responsibility resolution of issues over the phone or by remote support. Also supported all enterprise applications including Windows, Office, EPIC, ITSM (CRM) and other medical applications.

Cincinnati, Ohio Area

·Provided tier one support for corporate Help Desk providing assistance over the phone or in-person at client computer to resolve issues through creative thinking and analytical problem solving skills with ITIL standards. As needed, would escalate to programmers or server analysts to resolve issues beyond our expertise.·Responsible for increased service level agreements expectations and improvements for email and phone support (Heat was software used for CMR).·Provided support and management assistance for the Blackberry server and Blackberry mobile devices, as well as training end-users on best practices.·Actively researched and reviewed new equipment and technologies for potential use and deployment to business units as better technical resolutions to problems.·Managed network computers and devices through package deployments through Windows Active Server controls.·Traveled to remote offices and other field personnel to provide support and assistance.·Actively involved in ongoing training and mentoring for new employees in Help Desk operations.

Cincinnati Metropolitan Area

·Resolved first tier Help Desk support issues as clients brought to attention and managed through in house database to maintain communication between clients and office.·Provided support and problem resolution to end-users through phone, email, CITRIX and remote desktop connections via virtual private networks.·Performed scheduled maintenance and issue avoidance updates as necessary for all enterprise infrastructure at clients’ offices.·Facilitated deployment roll-out and sales for mobile devices on Windows Mobile platform.·Partnered with Homeland Security for systems deployment to sheriff departments throughout southern Ohio.

·While assigned at CCHMC, researched a variety of applications for identified as needed for specific hospitals or physicians after rollout of refreshed hardware.·Dedicated to Citicorp to provide help desk and service technician for roll-out of Windows 2000 to administration and working staff computer systems. While there set system of customer feedback to let management know how clients felt quality of service was from group.·Contracted to Western Southern Life to support in-house and off-the-shelf boxed software applications for office and field staff users. This included remote resolution via phone or email.

Ashland, Kentucky

·Handled issues of customers over phone, email or instant message. As needed, would work with higher tiered support to resolve any issues needed by those that created or maintain said system.·Worked with mainframe systems, SAP, proprietary pipeline software, Microsoft Office, Windows images and many other in house programs to maintain business use. ·Supported clients worldwide through remote access, or over phone to resolve issues quickly, but accurately due to nature of environment they may be working.·Resolved issues to complete service level agreements with the organization through software (Remedy). Communicated directly to clients through software and/or email.

Versailles, Ky

Worked with bank clients for any needs that they could have on a daily basis, including loans, basic items (checks, change, cash), to direction on where to go for best investment opportunities.

Sales associate that moved into Assistant Manager position that allowed me to manage the staff when manager was away or out of the store. Reached sales and multiple item ratio goals regularly. Assisted customers to find shopping needs in as few trips possible.

Bachelor Of Science, Business, Management, Marketing, And Related Support Services

Graduated in Business Management with HR tract

General Studies, Business

High School Diploma, General Studies

General education and during senior year worked outside of school for marketing/business course.