Ryan Copley Email & Phone Number

Cincinnati, OH

Cincinnati, OH

Cincinnati Area, KY

·Works with lab and technical staff to resolve all IT infrastructure resources in Cancer and Blood Disease Institute. This would include desktop, laptop, mobile and networking solutions. ·Manages and maintains software licenses for CBDI Division for up to date needs of graphing and scientific research.·Maintains websites for Primary Investigators in.

Cincinnati, Ohio Area

Primary responsibility resolution of issues over the phone or by remote support. Also supported all enterprise applications including Windows, Office, EPIC, ITSM (CRM) and other medical applications.

Cincinnati, Ohio Area

·Provided tier one support for corporate Help Desk providing assistance over the phone or in-person at client computer to resolve issues through creative thinking and analytical problem solving skills with ITIL standards. As needed, would escalate to programmers or server analysts to resolve issues beyond our expertise.·Responsible for increased service.

Cincinnati Metropolitan Area

·Resolved first tier Help Desk support issues as clients brought to attention and managed through in house database to maintain communication between clients and office.·Provided support and problem resolution to end-users through phone, email, CITRIX and remote desktop connections via virtual private networks.·Performed scheduled maintenance and issue.

·While assigned at CCHMC, researched a variety of applications for identified as needed for specific hospitals or physicians after rollout of refreshed hardware.·Dedicated to Citicorp to provide help desk and service technician for roll-out of Windows 2000 to administration and working staff computer systems. While there set system of customer feedback to.

Ashland, Kentucky

·Handled issues of customers over phone, email or instant message. As needed, would work with higher tiered support to resolve any issues needed by those that created or maintain said system.·Worked with mainframe systems, SAP, proprietary pipeline software, Microsoft Office, Windows images and many other in house programs to maintain business use..

Versailles, KY

Worked with bank clients for any needs that they could have on a daily basis, including loans, basic items (checks, change, cash), to direction on where to go for best investment opportunities.

Sales associate that moved into Assistant Manager position that allowed me to manage the staff when manager was away or out of the store. Reached sales and multiple item ratio goals regularly. Assisted customers to find shopping needs in as few trips possible.

Bachelor Of Science, Business, Management, Marketing, And Related Support Services

Graduated in Business Management with HR tract

General Studies, Business

High School Diploma, General Studies

General education and during senior year worked outside of school for marketing/business course.