Ryan Chan Email & Phone Number

Kuala Lumpur, My

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

With close collaboration with PM and Engineering Manager, guiding a team of Software Engineers and QAs to develop features and capabilities in ServiceNow to enable Sitecore clients getting the best Managed Cloud and Composable DXP support from our operation teams.Managing and prioritizing the backlogs of new product onboarding, feature requests, reported bugs and technical debts from APJ, EU and US stakeholders.Working closely with all Stakeholders, Engineering Manager and PM in PI planning in features prioritization and workload estimation.Supporting PM in product roadmap realization.

Seri Kembangan

Led the requirement gathering workshops, process mapping and functional system design,and convert business requirements into functional specification for technical development.Performed data mapping and testing for system integrations between new and existingsystems. Performed functional testing to ensure the system is functioning as perdocumented requirements and conduct training to end-users. Prepared UAT and KUTdocuments. Conducted KUT sessions with Business users.Currently involve in the following projects• Human Resource Information System – Human Resources Core modules.- Completed the Performance & Goal and Calibration modules as deputy BA lead.- Currently leading the development and testing of the Compensation module.• Spare parts Delivery Management System – parcel tracking and delivery management.- Supporting BA functions.• Vehicle Valuation and Disposal System – vehicle evaluation checklist and price guide.- Led the functional and testing phase and currently serves as 2nd Level Support.

Petaling Jaya, Malaysia

• Carryout sales and marketing activities to meet sales target by product.• Developed and cultivated good relationship with Principles/partners of product.• Prepared and conducted product presentations to clients.• Assist the Sales team on pricing proposals and product knowledge.

Petaling Jaya, Malaysia

• Researched and mapped the existing business processes and identified areas for improvement and process integration.• Facilitated users requirements elicitation sessions to identify hidden pain-points and new features to be included into the Functional Design Document.• Designed the application wireframe to build a prototype for subsequence elicitation sessions to obtain FDD signed-off.• Held technical reviews with the developer to ensure progress was on time and address any ambiguity in the requirements. Performed verification and usability testing and got the expected acquired outcome.• Managed the migration of system-required databases to the new system in preparation for deployment.• Developed the User Guide and conducted user training to facilitate the User Acceptance Test. Stakeholders system acceptance sign-off was acquired with minimal change request.• Also acted as System Admin to support end-user issues/training, system bugs fixes, issue investigation and managed subsequent system enhancements and change requests. (Product Backlog management)

Petaling Jaya, Malaysia

Provides consultation to clients in their certification requirements to maintain partnership status with technology Principles and to provide their staff with the latest advancement in IT technology trainings to support their customers.Exceeded sales target by 30% and generated MYR1.8mil in revenue annually.

Petaling Jaya, Malaysia

• As a Business Analyst, was responsible to manage and execute the department’s Capex and Opex budget planning. Met quarterly accrual forecast committed to the Global Site Services director and team. • As an Industrial Engineer/Space Planner, was responsible to drive plant expansion planning. Provided layout design proposals, cost estimates (Capex) and timeline scenarios to resolve the plant's growing needs for Production floor space. • As a Project Engineer, led the Facilities project teams to execute all space creation projects to meet cost, schedule and project objectives with Quality and Safety as top priorities. Developed overall work scope through liaison with Consultant, Supply Management, clients and the Project team. Prepared cost estimations and projects schedule and potential risks. Report any potential risks and delays, and provide action plans to ensure project is back on track.

Petaling Jaya, Malaysia

Designed layout proposals, prepared cost estimates (Capex) and timelines to support the plant’s future expansion needs. Worked with the Facilities department to establish cost, schedule and resolved any budget and logistic issues between the Facilities team and the Production team. Successfully converted the manual Service Request form into an automated online system, by developing a Lotus Domino application for online request submission and approval routing with email notifications.

Klang, Malaysia

Works Led a team of technicians to assemble and install factory-automated systems (conveyers, lifters). Also supported the Testing & Commissioning team in testing and troubleshooting at the customer site.