Head Of Support
Current
Jan 2024 - Present
AeroLeads people directory · profile
Ryan Chau Email & Phone Number
Head of Support | Customer Advocate | Strategic & Innovative | Escalation Management Guru | Technically Adept | Grower of Teams
at
Polygon.io
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Head of Support | Customer Advocate | Strategic & Innovative | Escalation Management Guru | Technically Adept | Grower of Teams
Location
Boulder, Colorado, United States
Who is Ryan Chau? Overview
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Quick answer
Ryan Chau is listed as Head of Support | Customer Advocate | Strategic & Innovative | Escalation Management Guru | Technically Adept | Grower of Teams at Polygon.io, based in Boulder, Colorado, United States. AeroLeads shows a matched LinkedIn profile for Ryan Chau.
Ryan Chau previously worked as Head of Support at Polygon.Io and Developer Support Leader at Plaid. Ryan Chau holds Bachelor’S Degree, Business Administration; Marketing from San José State University.
Company email context
Email format at Polygon.io
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Polygon.io
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Profile bio
About Ryan Chau
Ryan is a passionate and creative support leader who thrives at growing support organizations with novel support strategies. He is a results-oriented leader and flourishes at developing support organizations from inception as well as transforming existing ones. ⚡Highlights of Expertise:● Cloud Engineering & Computing● Enterprise Support Services● Multidisciplinary Team Leadership● Global Remote Support Leadership● Strategic Planning, Budgeting & Hiring● Technical Support & Customer Service● Acquisition Strategies & Implementation● Customer Success & Voice of Customer● Product Development & Launch● SaaS, B2B, B2C, B2P
Current workplace
Ryan Chau's current company
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9 roles
Ryan Chau work experience
A career timeline built from the work history available for this profile.
Developer Support Leader
Leading three Developer-facing support teams with a team of 19 support engineers across the Americas and EMEA (Solutions Engineering, Developer Support Engineers and New Product Support Engineers).
Oct 2021 - Feb 2023
Senior Technical Support Manager, Flashblade
Primary stakeholder for Support across the organization for FlashBlade while leading vision and strategy for the team.
Sep 2018 - Oct 2021
Technical Support Manager, Flashblade
Forming and hiring a global support team for the new FlashBlade business.
Apr 2016 - Sep 2018
Technical Support Manager
Responsible for day-to-day management of the Support Escalation Team. Overseeing planning, team budgeting, forecasting, scheduling, real-time staffing and service-level management. Goal alignment with performance reports, conducting Q&A sessions and project shadowing. Redefined support strategy to crush SLAs, Time to Resolution and boosted CSAT. Developed.
Dec 2014 - Apr 2016
Technical Support Supervisor
Jul 2014 - Dec 2014
Support Escalation Engineer
Aug 2013 - Jul 2014
Technical Support Engineer
Mar 2013 - Aug 2013
Desktop Support Engineer
Mar 2012 - Mar 2013
1 education record
Ryan Chau education
-
San José State University
FAQ
Frequently asked questions about Ryan Chau
Quick answers generated from the profile data available on this page.
What company does Ryan Chau work for?
Ryan Chau works for Polygon.io.
What is Ryan Chau's role at Polygon.io?
Ryan Chau is listed as Head of Support | Customer Advocate | Strategic & Innovative | Escalation Management Guru | Technically Adept | Grower of Teams at Polygon.io.
Where is Ryan Chau based?
Ryan Chau is based in Boulder, Colorado, United States while working with Polygon.io.
What companies has Ryan Chau worked for?
Ryan Chau has worked for Polygon.Io, Plaid, Pure Storage, Intermedia, and Google.
How can I contact Ryan Chau?
You can use AeroLeads to view verified contact signals for Ryan Chau at Polygon.io, including work email, phone, and LinkedIn data when available.
What schools did Ryan Chau attend?
Ryan Chau holds Bachelor’S Degree, Business Administration; Marketing from San José State University.
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